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FindingKnowledge

When I go to a game, I can only see a king, queen, and both bishops for white, and for black just the queen has disappeared. Please help

JoelMohan

reload ?

JoelMohan

clear cashe or history

JoelMohan

restart?

JoelMohan

or shut down and turn of tell me if in worked in messages

Queen_Liza
Hi, @FindingKnowledge. You might want to contact support@chess.com to help.
Martin_Stahl
FindingKnowledge wrote:

When I go to a game, I can only see a king, queen, and both bishops for white, and for black just the queen has disappeared. Please help

 

It appears to be a problem for a subset of members and seems to involve and issue with the CDN the site uses and the local cache for those regions must be having a problem.

FindingKnowledge
JoelMohan wrote:

or shut down and turn of tell me if in worked in messages

Nothing worked

Martin_Stahl

This should be fixed now and other members that had the problem are reporting everything is loading.