It happens to often that I think that's done to make you buy a paid membership, or maybe after paying the membership it will continue happening wich will become things wort because you already paid it......support doesn't exist......new interfaces has many bugs.......games are interrupted....simply sucks
You just need to clear your cache.
It is possible you got disconnected. You can try a few things. Make sure you have the newest version of your browser, clear your cache, and disable Flash for the site.
You might also look through the following: https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-
The servers have no idea why you were disconnected. If you do not reconnect in time, it considers it an abandoned game.
There is also a new connection setting in the live web interface that might help some people with connection problems.
i have tried everything possible and none works, i'm a sql database architect and .net framework sr. developer, so assume they still have a software problem.
Recently there has been unexpected load on the Live server process and staff have been looking into some limits they are hitting. I haven't seen an update but I don't see all the posts