Support has gotten a lot worse

I just tried to report a bug with a feature I noticed doesn't show on Android, via app or mobile Chrome browser. First via the in-app support, but it told me to use the "Report a Bug" button and auto-closed chat. The button was very non-responsive.

So I tried email. Email with screenshots attached got stuck in outbox. So I sent an email without attachments. Immediately received a reply email that directed me back to the stupid AI.

Once I repeatedly told the AI the freaking report a bug button was broken, it finally allowed me to list a message and attach just one single screenshot, then told me a developer would contact me if further assistance was needed. Then it automatically closed my chat. If I wanted to send another screenshot, I had to repeat the same process all over again.

I get likely being back logged by priority support ticket queue; but holy hell, like at least allow someone to log a ticket number via email, send related photos, and then you can prioritize it however you deem fit. Relying completely on very limited AI is such a freaking joke. Software is notorious for breaking. Its especially ridiculous when you try to report a bug with that unreliable software, especially when the seemingly broken software is the supports own advertised "report a bug" feature.

I'm running into the same problem trying to report a bug. The AI continuously blames all the problems on me and my computer and my connection, even though i'm running Fios which is a direct fiber optic connection to the internet. For some reason today I keep getting auto-resigned in games, it says 'game-abandonment' on my end even though i'm actively playing and never once exited the game or pressed the resign button. I had a good chance to win or at least draw my previous game yet was 'auto-resigned' from a decent position with 2:04 left on the clock and my opponent only had :34 seconds left, yet I lost because I 'abandoned the game', which happened the very second I moved my king away from check. Moved my king to the adjacent square and the moment I let go the mouse the game was over.

Reporting this bulls**t has been more frustrating than it actually happening. Nobody to talk to, just some worthless AI which throws you into a never ending circle jerk of 'help' articles. I'll write an email directly, but I highly doubt I will hear anything back. I have almost 700 games in the past two months and until today have never had this happen.

You have to fight the superb support bot to get some support

Bots never helps

There is very likely an issue between you and the site live server you were connected to.

Generally speaking, the suggestion is to try the information on the following articles.

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

EXACTLY!!! I ACTUALLY HATE CHESSICA BRO I ask her how I invite people to a club, and she tells me how to make friends!

One of the first support features is to search the help articles. That would turn up the following:

https://support.chess.com/en/articles/8718910-how-do-i-invite-someone-to-join-my-club

I BEEN WAITING SINCE JULY FOR SUPPORT THAT SAID IN 3 DAYS.

IT'S ALMOST BEEN 6 MONTHS.

I PAY BY THE YEAR. . .

What have you asked of the Support staff?

Sometimes the superb support bot decides to not connect you to a human

I've experienced this before

Dang, that does sound super annoying. Unfortunately when it comes to tech issues, it's all about narrowing down the possible causes.
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As someone whose worked many years in IT, but does NOT work for Chess.com: I'd say this sounds like either an issue with your ISP, despite the fantastic hardware, or else an issue with hardware within your house. Like if you happen to be using Wifi in your house, there could be a lot of network interference. If your on a desktop, it could also be the physical network card in your machine, or a driver issue on your computer.
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If this is happening on a desktop or laptop: First step I'd recommend trying is restarting your computer, then restarting your router/modem. If it's still acting up after that, I'd check your manufacturer's website, for the latest network adapter drivers. You could also try installing Windows Updates. If that doesn't work, you may want to call your network provider, to check if they have any issues on their side. Also, if any of that tech is like 10+ years old, it could be some components could use replacement.
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Good luck, hope it cleans up for you soon.

Update: Looks like i finally got a response from a live person, to my Support messages. It's a bit confusing that the Support "Messenger" is in a completely separated section from where regular members send messages to me, but cheers to some progress.
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Happy Holidays