Very slow to getting responses as well. They might need to hire more people now that they have millions of subscribers
Support not responding.
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Apr 29, 2023
0
#3
rubenRUBEN1234 wrote:
I have been waiting for 28 days now, no response yet.
That is not a normal response time. Have you checked your spam/junk folders on email?
Apr 29, 2023
0
#4
dginz wrote:
Very slow to getting responses as well. They might need to hire more people now that they have millions of subscribers
They have added a lot of support staff over the past few months.
I purchased Diamond status but it doesn’t give me access to any of it and keeps telling me to purchase it again.
I can’t get ahold of anyone to assist either.
I’m going to cancel my membership.
I can’t get ahold of anyone to assist either.
I’m going to cancel my membership.
Apr 29, 2023
0
#6
sweetsticky wrote:
I purchased Diamond status but it doesn’t give me access to any of it and keeps telling me to purchase it again.
I can’t get ahold of anyone to assist either.
I’m going to cancel my membership.
I can’t get ahold of anyone to assist either.
I’m going to cancel my membership.
This account doesn't have a premium membership. If you purchased through one of the apps it applies to the email associated with the app store.
Support will get to your ticket and assist.
I have been waiting for 28 days now, no response yet.