Tactics Trainer Not Coming Up?

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Avatar of Whompo

Whenever I try to go to TT it just has a blank board and in the top right where the options are it says "waiting for computer move". Is this common or is it my comp? It's worked before so I know I have the right plugins or whatever it needs.

Avatar of baddogno

Could be a bug, but whenever things start to get weird I clear my browser cache and usually the weirdness goes away.  If that doesn't work then you need to report it:

http://support.chess.com/Tickets/Submit

Best of luck.

Avatar of Kansha

What operating system, browser and browser version are you using? Also, are you using the beta 3D boards?

Avatar of Whompo

I am using Google chrome, Windows, and idk what version but it hasn't happened before with same browser an everything and it's doing same thing on Kindle

Avatar of Kansha

Would you be able to take a screenshot of the problem?

Here is how - http://www.wikihow.com/Take-a-Screenshot-in-Microsoft-Windows

Avatar of Whompo

Avatar of Kansha

That is very odd :( Do you, perchance, have popups turned off?

Avatar of Whompo

no, my email sign-in is a popup and i use it all the time

Avatar of Whompo

like i said, it also happens on my Kindle

Avatar of Kansha

When you start tactics trainer, do you see a white box like this - http://grab.by/sjK8 before the puzzle starts?

Avatar of Kansha

Also, I noticed that you have two addons installed - http://grab.by/sjKc may I ask what these are?

Can you try disabling them to see if that fixes the issue?

Avatar of Whompo
Kansha wrote:

When you start tactics trainer, do you see a white box like this - http://grab.by/sjK8 before the puzzle starts?

no, i don't see that box.

Avatar of Whompo
Kansha wrote:

Also, I noticed that you have two addons installed - http://grab.by/sjKc may I ask what these are?

Can you try disabling them to see if that fixes the issue?

the two add-ons are AntVenom YoutubeTM Channel and Upsidedown Text. I'll try :)

EDIT: Didn't work

Avatar of Whompo

so any ideas?

Avatar of Whompo

that's not exactly what is happening here... but yeah, posts about TT problems are common!

Avatar of Kansha

Sorry :-( I've been sick lately and haven't been able to get to all threads. Can you go here - http://www.wikihow.com/Allow-Pop-ups-on-Google-Chrome and double check to see if you have popups enabled? 

You should be seeing a white box before a tactic starts. Since you're not seeing it, this is most likely what is causing your TT to be broken.

Avatar of Whompo

i had popups allowed for chesskid and chess.com on my popups list already (it said i had put those in as allowed sometime in the past)

Avatar of EddieRat

This problem started for me today after my Explorer 11 broser was updated.

Avatar of Whompo
[COMMENT DELETED]
Avatar of Kansha

Hmm,

That is very strange. Can you do me a quick favor? Can you try doing TT in firefox just to see if it happens there as well?