The pieces doesn't move !

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lionabdelwhab

Hello everybody ,

i'm actually having a bad time trying to move my pieces , it's doesn't move anywhere ,

same in online game and computer game , i'm using the website from my computer .

baddogno

 How long since you've cleared your browser cache?  And if it's already clean as a whistle my apologies for asking, but it's always the first thing to try when things go south.

lionabdelwhab

yes my friend i'v already cleared my browser but it's the same

baddogno

I'm having technical problems! What should I do?

  

We're sorry you're having difficulties with Live Chess.  Here are a couple of tricks that solve people's problems in many cases:

  • Do a hard refresh. On a PC you can do this by pressing Ctrl + F5. On a Mac, use Command + R.
  • If that doesn't work, try clearing your browser cache.  (The method for doing this depends on your browser.)  After that, refresh as described above.

 

If you are still having issues with Live chess, please contact Support.  We'll be better able to help if you give us all the details about what you're experiencing.

ratio56

I find the interface unreliable. Pieces won't move or are very sluggish. Feeling is not stable. All other chess sites work fine (chess 24, ICC, playchess).  I have the latest chrome and wifi is 70mbps. 

It's the reason I didn't go premium. Anybody else?

ratio56

I just tried a game after clearing cache, downloading chrome again and a restart. Once again lost on time because pieces froze. Bye bye chess.com.

jdcannon

What browser are you using? That makes a pretty big difference. 

AcubuduHummahu

During any game chrome is blocking chess.com because is trying to load scripts 

AcubuduHummahu

any help??

 

ratio56

Chrome is what i use. If the interface were better I would buy premium. But it's not.

ratio56

Since I connected my laptop to modem w/ ethernet cable, I have had no problems.