Sorry, but I have no clue as I don't play live chess. Doesn't make any sense to me, but of course, that doesn't help you any. But I at least want to respond so you would know that your post was read. This sounds like a question for Eric!
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Hello,
I'm not sure if I should report a bug or what, but today I WON two games, with NO points to my rating. Not only I didn't get points, I actually lost them!!!
Now, I'm unsure if you guys can track these games, but I can describe what happened.
Here's the link to the first game: http://www.chess.com/livechess/game.html?id=27617529
Here my connection broke, and when I came back 2 minutes or smt later, my opponent left, and I won the game because of his abandonment. Ok, this I could understand.
Second game I don't, and I really protest here. I was playing with a novice who was playing so slow that he lost on time. Imagine my surprise when I saw that it was I who actually lost there
Please guys, it's really frustrating...
Best,
Dan