Unable to Cancel Membership & Page Not Loading

Hello, I recently subscribed to a membership by mistake, and I do not have the funds to pay for it. I tried to cancel the subscription through the Membership Settings page, but the page does not load at all , it just stays black. I have tested this on multiple browsers (Chrome, Firefox, Edge) and devices (PC, laptop), but the results are the same. I already sent a support message a few days ago, but the replies are not helping at all. I also blocked the merchant through my bank to prevent any future payments. Please, if anyone from support sees this, help me cancel the subscription from your end or fix the Membership page. Thank you!

Is this still happening?

Found out this is a known bug and should be fixed soon. If you change your language temporarily to English, you should be able to get it to work if you don't want to wait for the fix.

Actually, try again now

this problem is actually still happening... i guess no one has fixed it. my solution was just to block the card connected to the payment.

This is an old topic and the issue would have been fixed. Whatever is happening now is a different cause.

Can you try again now.

i managed to do it yesterday after switching the language away from english... cheers

This problem is still relevant. I gave cc details to enter a trial but there is NO WAY I can cancel this trial or get help. This is just super shady and annoying. Apparently I will have to call my bank to tomorrow to stop chess.com taking money. 💰

You don't have premium

I've started a trial and there is no way to stop this trial. Sure, after seven days, when I don't cancel it will be turned into a subscription. But after you Sign up, it's not possible to stop the trial. Or can you tell me how this is done Martin? Are you an employee of chess.com? Can you help me? At this moment it certainly doesn't feel risk free at all.

"Discover why Chess.com requires a payment method for a free trial, and clear up any concerns so you can try it risk-free!" > Risk-free meaning you are locked-in? How do I get out?

You don't have a trial membership on your account