Unable to challenge

Hi all,

The last few days, I have a weird problem...

I am challenged in Live Chess by a player. After plying (and losing ), I want a rematch...

But directly after the game I appear offline to this user. When I challenge this person, I get the message:

Your challenge does not match the member's current match settings.

Settings for Live chess on both sites the same and default. It looks like: 

Anyone any idea?

Regards, Bart

Yes, it is not your setting that matter in this case. It is your opponent's settings. Your opponent's settings do not allow a challenge from you.  Your opponent may not allow challenges at all or may only allow challenges from friends.

I see that you have lost 3 blitz games in the last several days from someone who is rated 400 points above you. It would not be unusual to disallow challenges from players rated so far below a player's rating.

You had a shot. You missed.

That was my first thought... But the other player says that all settings are the same... For some tournament we have to play 5 games. That 5-0 will be a possible outcome, that we know already with the last results 

But after a game, when I am challenged, I appear as offline to my opponent...