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Unable to register

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Avatar of TLTheLegend
TLTheLegend
Dec 21, 2024
0
#1

I was helping my friend register an account, but he could not get past the username screen. Every time he clicked continue after entering a username, it went back to the registration screen and started over again.

I have cleared both the cache and cookies; neither seems to work. It happens both on mobile (Android, Kiwi Browser) and computer (Windows, Google Chrome)

Avatar of Martin_Stahl
Martin_Stahl
Dec 21, 2024
0
#2
TLTheLegend wrote:

I was helping my friend register an account, but he could not get past the username screen. Every time he clicked continue after entering a username, it went back to the registration screen and started over again.

I have cleared both the cache and cookies; neither seems to work. It happens both on mobile (Android, Kiwi Browser) and computer (Windows, Google Chrome)

Does the username screen give the green check?

Avatar of Martin_Stahl
Martin_Stahl
Dec 21, 2024
0
#3

Also, are they using your device on your network?

Avatar of TLTheLegend
TLTheLegend
Dec 21, 2024
0
#4

Yes, the username is available, and they are using my network but not my device

Avatar of Martin_Stahl
Martin_Stahl
Dec 21, 2024
0
#5
TLTheLegend wrote:

Yes, the username is available, and they are using my network but not my device

If possible they should try on a different network