Unable to register

Sort:
Avatar of TLTheLegend

I was helping my friend register an account, but he could not get past the username screen. Every time he clicked continue after entering a username, it went back to the registration screen and started over again.

I have cleared both the cache and cookies; neither seems to work. It happens both on mobile (Android, Kiwi Browser) and computer (Windows, Google Chrome)

Avatar of Martin_Stahl
TLTheLegend wrote:

I was helping my friend register an account, but he could not get past the username screen. Every time he clicked continue after entering a username, it went back to the registration screen and started over again.

I have cleared both the cache and cookies; neither seems to work. It happens both on mobile (Android, Kiwi Browser) and computer (Windows, Google Chrome)

Does the username screen give the green check?

Avatar of Martin_Stahl

Also, are they using your device on your network?

Avatar of TLTheLegend

Yes, the username is available, and they are using my network but not my device

Avatar of Martin_Stahl
TLTheLegend wrote:

Yes, the username is available, and they are using my network but not my device

If possible they should try on a different network

Avatar of AdeyinkaJotham

I am also having a similar problem, but my chess.com app worked perfectly until I updated it. It will return me back to the home screen of my phone anytime i try to sign in. I have cleared the storage countless of times and also deleted and install the app 3 or four times but the bug seems to be inevitable regardless.

Avatar of Martin_Stahl
AdeyinkaJotham wrote:

I am also having a similar problem, but my chess.com app worked perfectly until I updated it. It will return me back to the home screen of my phone anytime i try to sign in. I have cleared the storage countless of times and also deleted and install the app 3 or four times but the bug seems to be inevitable regardless.

Which app and app version?

Avatar of AdeyinkaJotham
Martin_Stahl wrote:
AdeyinkaJotham wrote:

I am also having a similar problem, but my chess.com app worked perfectly until I updated it. It will return me back to the home screen of my phone anytime i try to sign in. I have cleared the storage countless of times and also deleted and install the app 3 or four times but the bug seems to be inevitable regardless.

Which app and app version?

Chess. com the latest version. Funny story, I can play as guest but the problem happen when I try to log in

Avatar of Martin_Stahl

iOS or Android?

Avatar of AdeyinkaJotham
Martin_Stahl wrote:

iOS or Android?

Android. I can't do any thing apart from playing games on the browser too. I also cannot play videos/lesson videos that is why I abstained from premium membership. All these occur on both app and chrome. Chrome is only better because I can log in via chrome but all the issue continued from there; Not playing videos and all

Avatar of Joaquimcrocco2014
Respond to mine plss🙏 im having some problems helppp
Avatar of Cheeky_Monkey6

im trying but it logs me backin