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Resolved: Unable to update billing info

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Da-Nee
Da-Nee
Mar 28, 2012
0
#1

I attempted to provide current info to renew my subscription and got the following message:

Oops?! We noticed the following errors in your form:

  • We cannot verify the provided card number with your bank. Please double-check your card information and try again.

I did try again and carefully double checked all my info and got the same message.  Is there a problem on your end?

TadDude
TadDude
Mar 31, 2012
0
#2

End of page  http://support.chess.com/

Lower left  http://support.chess.com/Tickets/Submit

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