upset- with free trail

I got a message about a free 10 day trail which was very nice.  I contacted the site asking if I had to have a credit card inorder to make use of the trail.   I was told that i must and its was only so that people would not abuse the system.  I went a head with the sign up only to find out that they have billed my card.  I want every one to know that I think the site is well worth the money but I cannot afford it at this time.  How do I get refunded?  Also you should let people know in the trail offer that you plan to auto enroll them after the 10day peirod.

I'm really sorry about this. I have contacted a member of our billing department and asked that they handle this matter for you.

Hello ForzaJuve. I have now refunded your account and returned your Chess.com account back to a basic membership as per our 30 day money back guarantee for first time premium membership on Chess.com.

hey I ran into this exact same problem, is there anyway i can get my money back by the 30 day guarentee.

Yes, click on the Help & Support link at the bottom of the page, when that page opens click on Contact Us on the left.

Select the Billing & Premium membership section. You can use that ticket to request 30 day money back