Vacation?

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Avatar of rivuchess

I have suddenly noticed that my amount of vacation time is not increasing in the settings. Isn't everyone be supposed to be earning 1 day of vacation per 15 days or something like that? My vacation time has been at 3days3hrs for ages now, because it was the same when I saw it back in April. I will be very thankful if the staff sees to this problem immediately, or else'll I'll have to timeout a lot of games in December.

Thanks in advance, eagerly waiting for some reply.

Avatar of Martin_Stahl
rivuchess wrote:

I have suddenly noticed that my amount of vacation time is not increasing in the settings. Isn't everyone be supposed to be earning 1 day of vacation per 15 days or something like that? My vacation time has been at 3days3hrs for ages now, because it was the same when I saw it back in April. I will be very thankful if the staff sees to this problem immediately, or else'll I'll have to timeout a lot of games in December.

Thanks in advance, eagerly waiting for some reply.

I've seen similar posts. You might open a ticket with support about it.

https://support.chess.com/collection/343-contact-us

Avatar of rivuchess

You mean there's no way it can be solved by December? Please,Martin, do something about it, please

Avatar of Martin_Stahl
rivuchess wrote:

You mean there's no way it can be solved by December? Please,Martin, do something about it, please

As far as I know, staff are aware of the problem, but you'll need to contact support if you want the missing vacation time. At least until it's fixed

Avatar of rivuchess

Thanks so much to you Martin, and everyone of the Chess.com staff out there. I opened a ticket as you advised and the support solved all my problems within 2 days. Excellent and fantastic 👍