Very angry, because of false information I lost rating points.

Come on! Just look at this piece: "withdrawing from a tournament while you have games in progress (i.e after it has started)". An attempt to insult my intellect. If you take the time to read all the posts you will find why that help is confusing for me, and probably for others.

I've never seen Artfizz attempt to insult anyone here.  If you state the rules are confusing and need clarification, why would you take someone's suggestion at a clarification (pointing out that "games in progress" means "[the tournament] has started") as an insult to you?  I did read all the posts before I commented, and I think you make a good point that the rules need to be made more clear.

Ah, the trials of life...

It is pretty obvious if the games are in progress the tournament has started. The point, is that it never states that you lose all the games even if you has not moved, when in other sites (and some parts of this one) you don't lose if you abort the game in first few moves.

At the end (?), I got back, from Chess.com's staff, my previous rating and the games of the tournament were keep as lost. A fair decision for me.

It happened just a few minutes back. I replayed that think it is fair, but that they must clarify that entry in the help page for tournaments. I hope they do it soon.

Thanks for the fast response, Chess.com!

I guess if you cry and complain enough, you can get what you want.

No, you just need to present the evidence. The staff here (now I realize and not just because only this case) lisent to strong evidence. Crying won't help you here.

What a spoiled cry-baby.  I do not think they should have returned the points.  In the legal system, ignorance of the law is not a defense...if you're uncertain of something, you ask beforehand.  pfff.  Plus, if that's really your rating, you'll get it back after a few games anyway???

Please, read all the thread to really understand the point here, nowhere was a supposed ignorance of the law, there was a not clearly written law. And I suffered a damage for withdrawing, all the games in progress at the moment were kept as lost for my statistics.

You guys don't have the Drew Carey show in Mexico, do you?

Lastima, otherwide you would understand the profound truth of the phrase

"The points don't matter"   

Wow, I guess Chess.com decided to make a whining Diamond member happy.

They clearly stated you would LOSE all your games.  Why would they possibly need to ALSO tell you you will lose rating points?

This is ridiculous, and I don't like the precedent Chess.com is setting.

My father always said this phrase in cases like this one: "If you have a bit more, they will talk about you; and if you have a bit less, they will talk about you". This way is life, and the logic is always thrown away: Why does a site would make just one paying member happy when various of them have stated a contrary position? By pure logic, if money is the only interest as implied in your posting, Chess.com would just ignore me or argue something the way you did (with the difference you did it ignoring the fact that you can abort games where you haven't move without damage to your rating in other parts of the site, please read all the thread). And last but not least, Chess.com has given a very good example of discipline when they have closed DIAMOND accounts for cheating.

Use your logic, my friend...

Skepticus.  I had already read the entire thread when I made my comment...so that didn't change anything.  

If there was an obscurity in the explanation Chess.com provides for us, I feel the burden is on you to make certain that "losing" doesn't involve the normal loss of points.  Withdrawing from a tournament after it starts is already in bad form...but when necessary, don't come crying about the points...it's absurd.  And the name of your thread is even more absurd.  

"False information"...talk about a person who will manipulate words to their benefit.  

If you were actually virtuous, you'd return those points back and merely request that Chess.com make the wording even more explicit for future parties regarding points being lost for withdrawing from a tournament.  With people like you running around, I think Chess.com will never have a free moment...they are going to have to child-proof the walls and wiggle-proof the whole site.  

To ABORT a game is to end it without anyone winning.

To FORFEIT a game is to lose the game.  When you lose a game, you lose points.

The rewording has been requested and it will be done, as I was informed by the support about an hour ago.

You said, you read all the thread, then how it comes that you didn't read my apologize for the title of it? Maybe you just didn't want to remember it, to throw it to me in this post. Not a virtuous move.

And last, but not least, even the most important part, for you and the funny guy that posted after you: go and try live chess, in this site, and tell what happens when you abandon, abort, leave, withdraw the games there when you have made no moves (as I in the mentioned tournament)... NOTHING, your statistics and rating are not affected.

Then, if you use a bit of logic, you realize that we have an inconsistency in this site.

Chess.com's solution was to no affect my rating, but my statistics suffered a damage, if you are good observer, you have realized that it is still different from one part of the site to another.

Then a clarification must be done, and it will be absurd to punish someone just for pointed out this problem.

I posted the decision of the staff to acknowledge they are doing their work. But apparently that was the "appropriate" moment to people that likes ad hominem to come and use them against me without even read at conscious all the thread.

For me, this is the last post. I recognize the good job that Erik and the staff guys are doing here and I apologize AGAIN for my initial rant. If they want, they can close this thread.

1.  Apologizing for using manipulative language doesn't have anything to do with the fact that you obviously are quite a character.  You've just accused me of not being virtuous because I pointed this out and you chose to excuse yourself because you claim you apologized.  I guess you're the judge, defence, and jury.  So in your life...when you run across people who tell you to stop using manipulative language...you know, your wife...your coworkers...rest assured that there's probably something to it.   

2.  As Sens mentioned...when you have made no moves and you abort a game, that's different than LOSING a game.  Right?  When you lose what happens, Skepticus?  And what did the information tell you...that your games would be aborted or your games would be lost?  

3.  Is this really what you think the small staff at Chess.com need to be giving their attention to?  Every little moan and cry from someone who needs to be spoon-fed information?  This reminds me of why they print "Wash.  Rinse.  Repeat." on shampoo bottles.  

Last but not least...this grave injustice would be fixed in a few games, no?  Your rating is not something which is built and broken. It's something which reflects your current ability...would it have hurt you so much to work up those 100 pts?  Or did you enjoy the indignant fuming a little much?  :)  I think I understand.  

Or is it "lather, rinse, repeat"?

richie and oprah.  Stop talking trash about our Chess.com ratings.  For some of us it's all we have. :P

Wow. 

Too.  Much.  Time.  On.  Too.  Many.  People's.  Hands.

I'm not sure why the original poster is complaining.  His rating will come back after a few more games.  He has only played 20 or so games (and that includes the losses kept by the staff).  I'm not sure what the big deal is.  It will all work out in the wash, as they say.