What happened to my puzzle points?

Sort:
Avatar of Alan_Saigon

Dear chess friends, my puzzle points dropped from 13000 to 400 last night without any plays, is this a chess.com server issue? anyone please help.

Avatar of Martin_Stahl
Alan_Saigon wrote:

Dear chess friends, my puzzle points dropped from 13000 to 400 last night without any plays, is this a chess.com server issue? anyone please help.

It's probable staff reset your ratings. You could contact Support using the Help option in the menu to find out.

Avatar of Alan_Saigon

Thank you Martin for your kind help.