Well, I would suggest to you to Contact Chess.com Help and Support using this link:
http://support.chess.com/Tickets/Submit
Also, I would tell them that you are in a region with bad connection and that you have been restricted from playing other players, except your friends. I would also check out the Fair Play policy, by going to the Top-Right corner of this page and clicking help and then typing in the search box, "Fair Play Policy." That's the most I can help.
-BlueGator456
Your account may be restricted if you do not follow our Fair Play Policy. If restricted, you will only be able to play with friends. Please do not intentionally abort/disconnect from games or make your opponents wait unnecessarily. Thank you for keeping Chess.com a fun place to enjoy chess!