This is a good summary of the process.
https://support.chess.com/customer/portal/articles/1444879
Actually this article didn't help. I still don't know how long it takes staff to review a Report and if I'll get notified about the decision.
I'm sorry there is no set time on the review process, it varies in relation to their current workload. No, you will not get notified about their decision.
I'm sorry there is no set time on the review process, it varies in relation to their current workload. No, you will not get notified about their decision.
It depends on the type of report and how it is done. I've received replies to tickets and one of the FPV reports I made, had a reply when the account was closed.
I know that is not always the case.
How long does it take staff to review the report? Do you get notified about the decision?