Where do submit appeals

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Avatar of catmaster0

Where do users submit appeals over staff actions? 

Avatar of sunnypajamas

Contact support at Contact Us - Chess.com Member Support and FAQs

Avatar of babis202chessy

I was playing chess with a random player and I was doing well. I then realised that because I obliterated him with a good move he quited the game without resigning. I opened a new google tab to do my homework because I was bored waiting and when I came back it said game abandoned when it was his time to play.

Avatar of Martin_Stahl
babis202chessy wrote:

I was playing chess with a random player and I was doing well. I then realised that because I obliterated him with a good move he quited the game without resigning. I opened a new google tab to do my homework because I was bored waiting and when I came back it said game abandoned when it was his time to play.

If you leave the tab it is possible that the server didn't see a connection and counted the game as abandoned.

Avatar of behlulF1

My daily puzzle streak has been lost. How can I restore it?

Avatar of Martin_Stahl
behlulF1 wrote:

My daily puzzle streak has been lost. How can I restore it?

I don't think it's possible if it's gone

Avatar of Martin_Stahl
nahimnoobmm wrote:

Subject: Final Appeal - Account: yousefyabro

Dear Chess.com Support Team,

I am writing to sincerely apologize for violating your Fair Play Policy on my account, yousefyabro ....

A forum post won't do it. You have to contact Support directly or use the contact information from the email sent to the closed account.

Avatar of Vasit1901

I have play match a another guy, I am very well position and suddenly show my side reconnecting and before 60 second I have lost the game by automatically quite. Why?

Avatar of MrChatty
Vasit1901 wrote:

I have play match a another guy, I am very well position and suddenly show my side reconnecting and before 60 second I have lost the game by automatically quite. Why?

When the connection is lost the server may consider you left the game which is equal to losing the game

Avatar of idris_44aze

Salam,

idrischessclub adlı hesabımla bağlı səhv etmisəmsə, səmimi şəkildə üzr istəyirəm. Bu hal bir daha təkrarlanmayacaq. Xahiş edirəm hesabımın yenidən nəzərdən keçirilməsinə bir şans verəsiniz.

Təşəkkür edirəm

.

Avatar of Martin_Stahl
idris_44aze wrote:

Salam,

idrischessclub adlı hesabımla bağlı səhv etmisəmsə, səmimi şəkildə üzr istəyirəm. Bu hal bir daha təkrarlanmayacaq. Xahiş edirəm hesabımın yenidən nəzərdən keçirilməsinə bir şans verəsiniz.

Təşəkkür edirəm

.

You should have received an email on the address associated with the closed account with your options.

Avatar of MEGWAZ

Hello Chess.com Support Team,

My account was recently disabled, and I believe this happened by mistake. I want to clarify that I have never used any engines, external help, or violated the Fair Play policy in any way. I take the game seriously and respect the rules of the community.

Could you please manually review my recent games or provide more information regarding the reason for this closure? I am ready to cooperate to prove my innocence and recover my account.

Thank you for your time and assistance.

Avatar of Martin_Stahl
MEGWAZ wrote:

Hello Chess.com Support Team,

My account was recently disabled, and I believe this happened by mistake. I want to clarify that I have never used any engines, external help, or violated the Fair Play policy in any way. I take the game seriously and respect the rules of the community.

Could you please manually review my recent games or provide more information regarding the reason for this closure? I am ready to cooperate to prove my innocence and recover my account.

Thank you for your time and assistance.

You'll need to use the process described in the email that would have been sent to the address associated with the closed account

Avatar of Magnus-carlson-100

I was playing my friend he was not using chess.com he just logined with Less elo that is why I got reported

Please unblock my account I have not using any cheats or anything

Avatar of Magnus-carlson-100

And this account is not my magnus calls in hundred I don't know how it came and I don't know where my original account go