Contact support at Contact Us - Chess.com Member Support and FAQs
Where do submit appeals
Sort:
I was playing chess with a random player and I was doing well. I then realised that because I obliterated him with a good move he quited the game without resigning. I opened a new google tab to do my homework because I was bored waiting and when I came back it said game abandoned when it was his time to play.
May 15, 2023
0
#4
babis202chessy wrote:
I was playing chess with a random player and I was doing well. I then realised that because I obliterated him with a good move he quited the game without resigning. I opened a new google tab to do my homework because I was bored waiting and when I came back it said game abandoned when it was his time to play.
If you leave the tab it is possible that the server didn't see a connection and counted the game as abandoned.
Jan 31, 2025
0
#6
behlulF1 wrote:
My daily puzzle streak has been lost. How can I restore it?
I don't think it's possible if it's gone
6 days ago
0
#7
nahimnoobmm wrote:
Subject: Final Appeal - Account: yousefyabro
Dear Chess.com Support Team,
I am writing to sincerely apologize for violating your Fair Play Policy on my account, yousefyabro ....
A forum post won't do it. You have to contact Support directly or use the contact information from the email sent to the closed account.
I have play match a another guy, I am very well position and suddenly show my side reconnecting and before 60 second I have lost the game by automatically quite. Why?
Where do users submit appeals over staff actions?