why are my chess insights not updating?

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Avatar of schachrosa

my insights are also stuck on my games i played one year ago :/

is there any way to manually request my insights to be updated outside of a 2 years old forum post?

Avatar of Martin_Stahl
schachrosa wrote:

my insights are also stuck on my games i played one year ago :/

is there any way to manually request my insights to be updated outside of a 2 years old forum post?

If you recently upgraded back to diamond, it can take up to 24 hours for your games to update in Insights.

Avatar of mhermano25

My insights in not updating, i've been playing latvian gambit for black and it shows i haven't used it

Avatar of Martin_Stahl
mhermano25 wrote:

My insights in not updating, i've been playing latvian gambit for black and it shows i haven't used it

It's very possible they're just being lumped under the King Pawn opening

Avatar of 0SH6

I have waited a while and my Move Quality has still not updated.

Avatar of 0SH6

Ive gotten way more brilliants that are all different, yet it still hasn't updated.

Avatar of Martin_Stahl
0SH6 wrote:

Ive gotten way more brilliants that are all different, yet it still hasn't updated.

Game Review and Insights use slightly different code. So brilliants in one may not be considered brilliant in the other and accuracies are likely to be slightly different as well

Avatar of Wegera

Yo, bro thank you for your service!

Avatar of masterzo

Im having the same issue, my insights says i havent played a game since January

Avatar of Martin_Stahl
masterzo wrote:

Im having the same issue, my insights says i havent played a game since January

It can take up to 24 hours after renewal for Insights to update.

It looks like your recent games are available now.

Avatar of XREADYTODAYALEX

Hello 
recently I have upgraded my account from plat to diamond but it looks like my insights are not being updated. Months ago I had diamond membership , I think it was for 1 month, and I believe
the insights that I see on my page are only for that mounth However in that interval I have more than 1000 games and I cant see them. Will waiting 24 hours fix this problem or should I do smt else???

Avatar of Martin_Stahl
XREADYTODAYALEX wrote:

Hello 
recently I have upgraded my account from plat to diamond but it looks like my insights are not being updated. Months ago I had diamond membership , I think it was for 1 month, and I believe
the insights that I see on my page are only for that mounth However in that interval I have more than 1000 games and I cant see them. Will waiting 24 hours fix this problem or should I do smt else???

Yes, you should see updates within 24 hours after your upgraded again.

Avatar of Jitterboxes

It’s been 24 hours. I used to have diamond a few months ago and now I renewed it. My insights! 😭

Avatar of Martin_Stahl
Jitterboxes wrote:

It’s been 24 hours. I used to have diamond a few months ago and now I renewed it. My insights! 😭

You have recent games on your Insights

Avatar of Jitterboxes

It says my last game was on march 4. I have played many rapid games since then.

Avatar of Martin_Stahl
Jitterboxes wrote:

It says my last game was on march 4. I have played many rapid games since then.

You should be good now

Avatar of Mikke1996

I have the same problem. I bought diamond yesterday, but my insights have not been updated. It only shows old games. What should I do?

Avatar of Martin_Stahl
Mikke1996 wrote:

I have the same problem. I bought diamond yesterday, but my insights have not been updated. It only shows old games. What should I do?

It can take up to 24 hours to update

Avatar of i_know_nothing_of_chess
Martin_Stahl kirjoitti:

It can take up to 24 hours to update

For me it has been 24 hours now since renewal, and still shows last games are from 2 weeks ago just before the thing expired

*edit: 20min later now it started working! Thanks for fixing it!