Why does the app keep freezing during live games??

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Avatar of redmcq

This has happened multiple times over the past few weeks now. I will be in a live match on my phone and the game will just freeze. This is really infuriating when I am paying for a subscription and if I’m at an advantage and then I lose for something that isn’t my fault!

Please fix this chess.com

Avatar of notmtwain
redmcq wrote:

This has happened multiple times over the past few weeks now. I will be in a live match on my phone and the game will just freeze. This is really infuriating when I am paying for a subscription and if I’m at an advantage and then I lose for something that isn’t my fault!

 

Please fix this chess.com

If you would look around, you will see many similar threads.

There have been some bugs in the iOS app. They thought that they had it figured out a week ago but found other bugs.

They are working on the fix now.

Avatar of notmtwain
redmcq wrote:

This has happened multiple times over the past few weeks now. I will be in a live match on my phone and the game will just freeze. This is really infuriating when I am paying for a subscription and if I’m at an advantage and then I lose for something that isn’t my fault!

 

Please fix this chess.com

There is a bug. 

Did you report it?

No?

They are working on it now. They thought they had it figured out last week but the fix created a new bug.

They hope to have a fix uploaded to Apple today or tomorrow.

If you experience a bug, use the Contact Us link in app Help.

Avatar of JazzyJeff6789
Has anyone seen squares go red and not allow you to move? This has been very frustrating and you are left with no option but to resign. Freezing has also been common in last few weeks🙁