Why don't we have option to delete our Credit Card info from the account ?

Why do we need to contact help support in order to get it done? It should be our right to have the option to delete it whenever we want because after having this info who's there to stop anybody who's having this info to deduct any amount from the account . Because there isn't any other layer of security to pass that's it. It doesn't ask our permission to deduct any further! I want my info deleted right now. 

There is security to prevent hackers from getting your info. 

You can effectively remove the card by canceling your premium membership. It will just cancel the automatic renewal. Your membership will still remain in effect until the normal expiration.

No. What you're saying isn't true. Because I did cancel my premium membership and it cancelled the automatic renewal and my membership remained in effect until normal expiration. But it didn't remove my Card info. And you know how I checked that ? I went back to buy membership for another month and as I proceeded for payment I didn't need to put my card info again. It was there checked under what was written " Card on file " . I could add another card but the previous one was still there. Cancelling the premium membership didn't effectively remove the card.

While staff do sometimes get to these forums, most are answered by regular members.

You might either open a ticket or use the Make a Suggestion feature in the help menu.

https://support.chess.com/collection/343-contact-us

An amount of $99 was deducted from my account without my knowledge. I didn't receive any OTP to verify or approve the transaction, or an email notification. I got to know about this when I was going through my CC transaction. The support staff was very helpful to refund the amount, but the users must get the option to delete the Card information. 

This is the main issue in not buying membership. Why the card details are retained is not understood and what is the need for automatic renewal when somebody may like to become a member for a month or for a year only. Then if he or she wishes to continue they will pay and renew or maybe use another card.

Almost every subscription product works exactly the same way. The site added the ability to give a gift when logged out, so you can always log out and gift yourself a membership; it won't automatically renew and the payment details aren't retained in the account.

Thanks for the reply . I wanted to suggest that membership may actually increase if auto renewal is removed. At least that is true for me.

as I read on one of the websites:
Storing a card-on-file requires establishing the terms of the agreement, including cancellation and refund policies. If the time-period specified in the agreement ends or the cardholder wants to cancel the agreement, the card-on-file can’t be used to process the transaction and the details need to be removed.

So please delete the info of users who resigned from membership, as stated in your Privacy Policy, Payments section:
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Somehow the info is stored on our account and can't be deleted from payment section "use card on file, ending XXXX". What is going on here exactly?

If you need specifics, you should contact support. My understanding though is that the card information isn't actually stored, just the authorization that can be used through the payment processor to handle the subscription.

https://support.chess.com/article/346-contact-us

It is ridiculous

Hi there, guys. Hope you're still here. Does any of you use virtual CC as a payment method? Is it OK? I'd like to get a virtual CC, so I'd be grateful for your recs and thoughts.

I requested to remove my credit card information in 2021 and i was charged every year 53$ with out my knowlede this is really unfair, please refund my money and remove the card informatioon from auto payments.

Greed does that. I've had a similar issue with Flickr, automated renewal without consent. I eventually downloaded all my photos and cancelled the subscription after the one blow too much: an email informing me of the soon automated renewal of my pay account, without a link to where to make it stop to happen...

It is, of the so very course, nothing like a matter of security, but only the petty calculation that some will forget to do anything about it, or will find it overly complicated, and oooops here the dear dollars in the pocket. So lame, so low, such a behaviour unworthy of a hobbo.

If one doubt it, what i'm saying, all they need is to attend some commercial course where they teach you not to care a bit about what will happen to them "customers", since all what matters is to get their money without going to jail. After that, people may die, who cares.

Fun fact, when confronted they'll deny it all, after shouting it in commercial classrooms, making pupils shout along, and clap their hands, maybe even dance at the idea of legally rob people and become so wealthy for it. They've made it to tell blattant lies without a pinch of shame.

Then one will wonder how come some go to hell in the end.

If you need assistance regarding your account data, please do contact our Support team.

https://www.chess.com/forum/view/help-support/how-to-contact-support-1