I don't know anything about the Windows app but if there is a way to clear out the app cache you should log out and try that, then log back in.
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Until a a few days ago, the Windows phone app was working great for online/correspondance chess on my Lumia 1020 running WP8.1.
Now, it shows many games randomly 'greyed out' and if I select any game I get the message "there was an error do you want to report it?"
I am not sure if there was a app update or if this could be a server issue but it basically means I can't play easily on my phone anymore
