A ticket would be your best bet.
https://support.chess.com/customer/portal/emails/new
Bug Report: Says my opponent won a game I won
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Feb 16, 2017
0
#2
Thanks - I'm fairly new around here. Appreciate it Martin.
Feb 16, 2017
0
#4
Here is a message from erik:
This morning we had a bug introduced which swapped the colors of the players after the game ended. We have reverted this bug and will fix all records and ratings. This should be completed by end of today. We are very sorry for any worry this may have caused you. If you see any remaining issues after today, please contact support and let us know. We will get it fixed immediately!
https://support.chess.com/customer/portal/emails/new
I just played a 3|2 game against an opponent where I played as white and won. To my absolute shock, when I looked at my archives it had my opponent listed as playing white and reports the game as a loss for me, playing as black!
The following is the game in question: https://www.chess.com/livechess/game?id=1954126847
I'm especially upset since this would've been the game that broke me into 1400. Is this a known bug at all, or can anything be done about this?