Disconnected from Live Chess Server

If you ever wanted to join chess.com so that you can get disconnected from the Live chess server, then this is the place to play. For get about all those other sites that won't do this. While other sites will connect you once again to the Server and allows you to continue to play, that won't occur here and if that is your fancy then please join.

Try here: it's better (although still very early  in testing) http://www.chess.com/live

I still dont understand why people are complaining about Live Chess 1. Havent you been reading the rest of the forums? Live Chess 2 has been released as a beta, which has the feature of nearly 0 disconnects and if you do happen to be disconnected, you can go back onto Live Chess and pick up your game where you got disconnected! So please stop complaining!

The chess.com staff have done a wonderful job here and especially with getting Live Chess 2 ready. Sure, its currently in a beta stage, so chess.com need as many people as possible to test it out so they can solve any bugs in the software before they release it! So please, try Live Chess 2.0 Beta out here: www.chess.com/live

Yes, I do recognize that some players that I have played have abruptly disappeared. I do not consider that a win. In fact, a good game is way better than winning against someone that is supposedly better than you. Most likely even the best of players make blunders and it's about seeing those blunders that you can take advantage and turn the game around. So I think that if Chess.com was to consider any game win due to being logged off the live.chess platform, there should be a way for that apparent winner to forfeit the victory in good sportmanship. I know it don't rank in my book, why would it rank in someone else? Perhaps there should be a way to revert the progress of that game where a player was logged off, resuming the play on a move by move basis. Thank you, J

Yes, I have read that there is development work on Live2 Chess and that Live3 chess is suppose to be more like LiveChess, where apparently Live2Chess places some restrictions on abusive chat while the game is being played.

One big factor in any of these will be if in fact Chess.com can allow any player to

RECONNECT and resume the Game. That's where [another site] can do that and does it remarkably. I have tried to resume in each of the past 14 disconnects, attempting to reconnect any which way and Never, I repeat Never have been able to reconnect. Yes, I use Firefox, I have read that Explorer is not a good browser here on Chess.com, I have the latest flash and java patches for Firefox 3 and it's not the ads that are effecting the disconnects, with Noscript it's still the same. One thing I do know though, is that the server that hosts Chess.com has well over 10,000 domains all sharing the same Dedicated server and that for sure is a NO NO if your dealing with Security, Traffic and Login sessions. J

I would suspect that you're talking about the DNS server, rather than the hosting server?

Hello,

Every time when I'm playing chess the server is disconnecting me (when I'm winning).

Has anyone have a solution or some tip that I won´t get disconecting again. 

I recall being the winner in two or three instances where the other player got disconnected. I know that eventually that other player, who was better than me would have eventually won had their login to Livechess not had disconnected.

I have also had maybe 13 times that I know I would have won those games where I was disconnected.

Reading on comments by many other players who have "big problem" with ur "normal" and "usual" disconnections, i wonder how would ur selling subscriptions is going.  Is there an assurance that once you get a paid subscription you will be "free" from the "normal" and "usual" disconnections?

Hi pahol, even if you become a member, the disconnects will not stop. The disconnects has to do more with your computer hardware such as if your pc or notebook is using wifi or not, if your pc is connected directly to a dsl modem or, if that pc obtains it's connection via a hub, switch or router. All those factors can be seen in the first three hops of your connection to the chess dot com server in Los Angeles.

Hi Bovinedung. Even if you examine the games of the top players here on chess.com, you willl find that on occation they have  lost on 6 or 8 moves. The game will be marked abandonment but in reality, its that the reconnect does not work. I could presume that a person with such high ranking would try extremely hard to reconnect to resume the game, and that option does not work.

So in retrospect, for someone like you or me, to lose because of abandoment or disconnect, it's not going to kill us. Someone who's ranking is high, now that is where they need to draw the line and say, should I not play live chess and play correspondence instead? I think you will find that most good players will not play live chess, or not here on chess.com.

Since you live in Texas, you would assume that your internet speed is fast and that your in the center of most all major telco's, data centers like GoDaddy, Lunarpages and other large Telco providers. What I would ask that you do is to do a "Visualroute test". The visualroute test will test to see how many hops you have on your direct connection to the Zerolag.com server that hosts chess.com. Mine is like 16 hops and I have a Charter.com Cable Modem 10megabyte connection and I disconnect almost every single night. I also have been on the LiveChess chat room (not playing, just chatting), and I have been disconnected. So the disconnect is not due to advertising, or paid membership. The disconnect has nothing to do with what level your playing, nor does it have to do with being a player on that session. It has to do more with your browser, how that browser can handle the javascript, other activities your desktop is performing, and how many hops or conjested your ISP traffic is at that specific time where your browser is being updated by the CSSJS Live chess server. Also I have noticed more disconnects when there is more than 350 actual games in action. People who are not playing and might get disconnected might not state or complain about disconnects, rather those winning a game will be the ones to make mention of it. 

It has been documented that most websites where gaming or action level server logins are required aka other sites, also suffer in the same situation, where members of those sites get disconnected as well. In those cases, it's been stated that you can use Port Forwarding on your Router, which helps reduce the hops.

I would also try different browsers like Chrome and  doing a total defrag on your hdd and cleaning up all the cache on your computer as well. If all that still don't work, then you can also remove any active task bar menu background programs running.

A last resort before just playing correspondence chess would be to find a ISP that is in the same DNS block as Zerolag. In doing a visualroute on live.chess.com Zerolag gets it's servers datasteam from Hurricane. Here is Hurricane's dnsstuff.com report on 72.52.92.22

http://www.dnsstuff.com/tools/ipall/?tool_id=67&token=&toolhandler_redirect=0&ip=72.52.92.22

IP address:                     72.52.92.22
Reverse DNS:                    10gigabitethernet1-1.core1.lax1.he.net.
Reverse DNS authenticity:       [Verified]
ASN:                            6939
ASN Name:                       HURRICANE
IP range connectivity:          1
Registrar (per ASN):            ARIN
Country (per IP registrar):     US [United States]
Country Currency:               USD [United States Dollars]
Country IP Range:               72.52.0.0 to 72.52.255.255
Country fraud profile:          Normal
City (per outside source):      Fremont, California
Country (per outside source):   US [United States]
Private (internal) IP?          No
IP address registrar:           whois.arin.net
Known Proxy?                    No
Link for WHOIS:                 72.52.92.22

--------------------------------------------------------

Do a tracert or ping the IP above it should be less than say 63ms
My ping to Hurricane was: 32ms
My ping to ns1.zerolag.com was: 32ms 

or try the new live chess? :) www.chess.com/live

Cant they just reconnect with the new live chess?

A last resort before just playing correspondence chess would be to find a ISP that is in the same DNS block as Zerolag. In doing a visualroute on live.chess.com Zerolag gets it's servers datasteam from Hurricane. Here is Hurricane's dnsstuff.com report on 72.52.92.22

In doing a visualroute test on the DNS before the above 72.52.92.22 test, Chess.com's Server at Zerolag, connected to Hurricane Fremond, Ca, my connetion to chess.com also includes Hurricane 216.218.244.238 which has a red flag on it (per my visualroute test) and their is a 10ms lag or latency). If you do a visualroute I'd like to know if you see this lag from Hurricane. 216.218.244.238 resolves as Wichita Kansas.

IP Information - 216.218.244.238

NetRange:   216.218.128.0 - 216.218.255.255 
CIDR:       216.218.128.0/17 
OriginAS:   AS6939
NetName:    HURRICANE-1
NetHandle:  NET-216-218-128-0-1
Parent:     NET-216-0-0-0-0
NetType:    Direct Allocation
NameServer: NS1.HE.NET
NameServer: NS2.HE.NET
NameServer: NS3.HE.NET
NameServer: NS4.HE.NET
NameServer: NS5.HE.NET
Comment:    ADDRESSES WITHIN THIS BLOCK ARE NON-PORTABLE
RegDate:    1999-08-30
Updated:    2008-10-09

RAbuseHandle: ABUSE1036-ARIN
RAbuseName:   Abuse Department 
RAbusePhone:  +1-510-580-4100
RAbuseEmail:  *****@he.net 
__________________________________________________________

My belief and limited knowledge on this, is that their is load balancing servers at Hurricane Electric 
running fiberchannels, or clusters, where if one route of traffic is too conjested, then a mirror or 
colocation server performs the data request. If the above is true, then that might create a lag, where
your browser not being able to be updated or sync'd with the zerolag chess.com live server dns. 
I think this requires someone who is more of an expert on this than me. Sorry.

Well I have tried Livechess2 many times. Normally there is only few players there and I had never experienced a disconnect if playing live chess there. Well never until just tonight that I wanted to give it more tests and I ended up accepting a open gave with a much better player than me. It was also a blitz game, which I have never done so good on that platform due to always timing out. I don't think that my moves are anywhere slow, as I have played blitz on the standard Livechess and I normally always lose due to timeout. In fact one time I ran out of time and my opponent still had well over 1 minute on a 1minute 5 second game. So you can imagine how I was so puzzled how I could ever win on blitz, even if I was slaughter my oppponent on that 1 minute 5 second game.

Anyway, back to Livechess2 or the link that Erik gave. I went there today to just get my game over for the day and get my sleep.

Started the game alright as mentioned above. Then low and behold, what seemed that my opponent was not moving, and his game clock was counting down to 2minutes 54 seconds, I noticed a java cursor in the middle of the board, a rotating chess board (java icon) and noticed that it was trying to reconnect our game. Well the reconnect did occur and in our resuming game, my 2.51 minutes went down to 1 minute and 3 seconds. I said, wow, how did I just lose 1 plus minutes? Then I glanced over to my opponents time and his time was no longer 2.51 and counting, rather his time was up at 4 minutes plus. So instead of resuming our play, I decided to chat with my opponent, stating that I was shocked and that there was no way I was going to recover and so I would resign.

Here is our conversation after this reconnect:

NEW GAME - jotex vs. givemeabreakman

givemeabreakman: wow, that disconnet took over 1 minute of my playing time

jotex: happens for me too

givemeabreakman: and that disconnect added 1 minute to your playing time

givemeabreakman: this is weird

givemeabreakman: I will add this situation to the forum log I have on disconnects

givemeabreakman: well I will resign

givemeabreakman: not enough time to play here

GAME OVER - jotex vs. givemeabreakman - jotex won by resignation

givemeabreakman: Thanks for Playing. I know your a better player

IT,S SEEMS TO BE HAPPENING MORE THESE DAY,S ,

game,s that i should have won , lost of points ,

not much you can do , ,

Today I played this game: 1.e4 - e5, and then I lost. Disconnection. Could not reconnect. Dont know why. There should be a Connection Tuturial or FAQ or something, so that we could "tune" ourselves to prevent it from happen a lot!

I was thinking on going Premium, but I'll wait to see if the new version is better. I read that it will be released in a week or two.

I have stopped playing chess here due to disconnection problem, its really irritating it disconnects most of the time when you are winning, so stopped playing here due to bad server connection