I can't find a game

I had that problem too, reset your chess.com and sign in again after closing all devices and check your player settings on who is willing to play you, also make sure the game is rated and not unrated, not many will play unrated.

I see you completed 5 games today and 12 yesterday, so I'm not sure what you mean.

cant find a game, keeps on searching with no opponent found

i am also not able to match. i have cleared all cache files but still not able to match.

I cleared all cache files but I cant find any matches? Does anyone know why?

ryanovster wrote:

I had that problem too, reset your chess.com and sign in again after closing all devices and check your player settings on who is willing to play you, also make sure the game is rated and not unrated, not many will play unrated.

That sounds like good advice! Resetting your Chess.com account and checking your player settings can help resolve issues with delays and bugs. Ensuring that games are rated rather than unrated might also increase the chances of finding opponents and smooth out gameplay. Vantage ADP If you continue to experience problems, you might want to reach out to Chess.com support for more specific troubleshooting. https://www.adpvantages.com

When I use my phone I can find games, only when I use my PC I can not.

I have the same issue! Did you manage to fix it? If so, how?

Live games don't start when I click Play Online and nor do Recommended Matches. It worked fine a few weeks ago. I've changed nothing. I've tried everything suggested here and by the support bot. Support is unresponsive. Want my money back now. Anyone else experiencing this?

hey, i have the same issue. i fixed it by using a vpn extension for my browser (chrome). maybe theres another way, but that was the only way for me

I'm using the App on an Android phone. Does anyone know how to get to talk to a human on Support? I won't be renewing my subscription if this isn't resolved.

Try uninstalling and reinstalling the app. If that does not work, clear the app cache and app data

Did that. Also tried rebooting the phone after clearing the cache and storage and uninstalling the app. Tried WiFi and 5G, to make sure it's not the connection. Tried contacting support, followed all the bots instructions, but can't get through to a human. Want my money back now. So tried Emailing the contact on Google Play, got an Email back saying they don't respond to Emails. Any other suggestions. They must monitor this forum, right?

For a refund, https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership

You'll need to use the support tool still but use the refund/billing related options
That said, in another topic someone said they got on the website and declined the recommended match there and things started working

I just found out that there is a know issue with some members in the US on the apps that staff are actively working on and your issue is very likely related to that.

edit: actually now that I've caught up, that issues seems likely to be resolved and if your flag is correct shouldn't have impacted you.

Thank you Martin. Declining a recommended match on the Web/PC seems to have done the trick. Still annoyed that the support line is less than helpful and there's no human support, other than this forum. But thanks again. I hope they pick up on this and recognise that they haven't fixed that bug and that they update their support bot to identify this solution / work around. What did you mean by, 'if your flag is correct'?