Happy to help! :) If you are using a computer, it sounds like it may be cached files and cookies may be clogging up your computer's performance. If you are using the app, perhaps check to see if you are using the most up to date version of the app and the OS on your device.
For more specific help, please let me know more details about how you are connecting to Chess.com via a private message. Have a good one! :)
Just wondering if anyone else has issues when premoving where a piece will get stuck and not enter the square completely. I know what to do during a game to fix this but my question is is there anyway to prevent this?