Lately I’ve encountered the problem of not being able to promote my pawns in live games. Does someone know how to solve this issue?
Can you post a particular game?
Or at least provide a link to it and tell us what move to look at?
I should've been able to queen from move 30 onwards but the software disagreed which ended up in me losing the game
It sure looks like a bug.
Was it on the website or on one of the apps? If you are using the website, some have suggested that the Safari browser may be a problem.
Send a report to support@chess.com.
It looks like it was mentioned on the forums two weeks ago. It is unclear if that person reported it to support. https://www.chess.com/forum/view/help-support/cant-promote-pawns?page=1
Lately I’ve encountered the problem of not being able to promote my pawns in live games. Does someone know how to solve this issue?