SCREEN DOES NOT REFRESH PROPERLY

In the last couple of weeks, I have submitted two bug reports.  There has been NO reply from chess.com,   Therefore, I am now making my complaint public on the forum.  If I were in charge of the software for this website, I would fire the QA Manager and the Lead Softeware Engineer.  This is not the first refresh problem your software has had.    Here is what happens:

1.  The game is disconnected.  2.  After a few seconds, the screen reloads, but it is to the WRONG game.  It reloads to a previous game.  3.  I close chess.com, reopen the window, click live chess and it still relolads to the wrong screen.  4.  I close chess.com, disconnect my broadband, reconnect, go to my history file, load the CORRECT game and press return.  Chess.com opens, it totally ignores the URL that I have typed in and it loads the WRONG game.  5.  I have lost a total of 23 points because of this bug.  It is irritating as hell.  PLEASE FIX IT!!!  Thank you.