site not working

Sort:
Avatar of bugleboy678

Hi, I cannot get live chess to load.. Everytime I go to open challenges, the box pops up that reads please wait, it is taking longer than usual to connect. Then if I click on the change settings option, nothing happens.

Is anyone else having this problem?

Avatar of IMKeto

Nope.

Avatar of bugleboy678

Can anyone help me? I do not how to fix this and I am now unable to play chess here....

Avatar of Catdish

I am having the same problem when trying to click on open challenges. Also, when I try to create a challenge, I get this message

"Your challenge cannot be created because of your internet connection. Please reconnect and try again."

Can somebody from the site please fix this?

Avatar of IMKeto
Catdish wrote:

I am having the same problem when trying to click on open challenges. Also, when I try to create a challenge, I get this message

"Your challenge cannot be created because of your internet connection. Please reconnect and try again."

Can somebody from the site please fix this?

How is chess.com supposed to reset your router?  

Have you checked your interent connection?

Have you reseat the network cable, etc?

Avatar of helenachristinamaria

 Hi, I cannot play my ongoing Daily Games. When I press the button I only get a black screen.

Avatar of Dread_Squad

As of two days ago Live chess worked fine on my Iphone 6S.  NOW  the screen is split and I cannot see the full board, unless i go to focus mode, which is not always working either. Was there a change?

Avatar of helenachristinamaria

I still have the same problem, please help. If you don't I will lose games on time.

Avatar of IMKeto
helenachristinamaria wrote:

I still have the same problem, please help. If you don't I will lose games on time.

Have you rpeorted the problem to staff?

Have you tried reinstalling the app?

Avatar of RashanODonnell

Yes I have the same problem, and many other users do as well right now. There is at least one other forum discussing this problem

Avatar of RashanODonnell

I mean the half screen problem

Avatar of IMKeto

V3 is working fine for me.

Avatar of alpada

Try 'Next ready game' button. Temporary fix.

Avatar of RashanODonnell

(Sigh), I don't know why, but now only the top 2 rows of the board shows now. This is getting beyond frustrating.

And quite sad - I've been playing live chess on here since 2008. I'm gonna have to move on if it doesn't get fixed :-(

Avatar of notmtwain

Do none of you understand that your forum posts are not seen by staff?

If you want staff action, you have to write an email. 

Support@chess.com

https://support.chess.com/customer/portal/emails/new

Avatar of 777_Atomic_777

When i click on live chess a black screen appears and nothing happens

Avatar of notmtwain
777_Atomic_777 wrote:

When i click on live chess a black screen appears and nothing happens

Hmm, well I was just playing live chess then and I had no problems (other than losing).

Avatar of qalaafe

I have same problem at this moment 

Avatar of KingMaster996

Same! Live chess is not working! It's blank.

Avatar of KingMaster996

Yes...