RealDaVinciChess wrote:
This has happened multiple times now where mid-game I get disconnected because of site overload, and am unable to return to my game.
When I finally join back, I've lost on time. There has to be some protection for these events.
You can open a ticket with support with links to those games and they should be able to refund rating.
https://support.chess.com/collection/343-contact-us
This has happened multiple times now where mid-game I get disconnected because of site overload, and am unable to return to my game.
When I finally join back, I've lost on time. There has to be some protection for these events.