Was there some kind of maintetnace going on on Apr 18th, 12pm ET ?
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My tournament that i scheduled for noon (Eastern time) on April 18th, couldn't go on because after going to: Play -> Live chess, I was getting:
Live chess unavailable because of required maintenance (estimated time: 60 minutes)
But after half an hour I was able to schedule another one and some people joined. However, they (and I) had connection issues after that.