I CANCELED WHY WAS I BILLED!

I canceled at the end of my trail but y'all went ahead and billed me $99 causing me to overdraft. Why did y'all bill me! I saw the message that confirmed I canceled pop up on the screen. Why!!!

Can you use this page please http://support.chess.com/Tickets/Submit

choosing the option Billing & Premium membership.

A member of staff in the billing department will then speak privately with you regarding your account billing and refund issues

HOLY S*** YOU NEED MORE CAPS!!!1!

Chances are that you waited just a few hours too long to cancel and were charged accordingly. There is a 30 day money back guarantee on your membership, so simply request a refund and you will get your money back.

As for your overdraft, I know that it is illegal in the US for a bank to overdraft your account unless you've given your consent for them to do so. If you have in fact given them your consent, then I would simply wait for the refund and then explain to them that the charge was a mistake. More likely than not they will give you the fee back.

Hope this helps :)

I think you will find that the 30 day money back guarantee only applies to your very first subscription - maybe Kohai could confirm this or not.

Well, the confirmation date said canceled as off 8-13. They billed me 8-16, that seems like they should have had plenty of time to me. Also, I followed the link yesterday, and they have yet to respond in any way. This is also the first time I have been billed by them for anything. Before this I had the free trail so I should still be eligible for the 30 day money back anyways.

ElPaulito, sorry for the billing error. I have now refunded this charge to your account and immediately returned your Chess.com account back to a basic membership as you have requested for.

You can go to your account page at http://www.chess.com/home/account.html where you will find a link to cancel/end the auto-renewal basis of an active premium membership subscription on Chess.com.