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Club tournaments problems

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erwin11740
Hi everyone. I have a club and I created many tournaments, bad when the tournaments start some of them cancel even with 8 participants. Please, help me.
notmtwain
erwin11740 wrote:
Hi everyone. I have a club and I created many tournaments, bad when the tournaments start some of them cancel even with 8 participants. Please, help me.

You have to write an email to Support if you want someone to investigate your problem:

https://support.chess.com/customer/portal/emails/new

erwin11740

I have done many times, but they always say wait the next updating for fixing and I waited but nothing of changings

notmtwain

Are you trying to use one of the apps to manage them?

I thought the basic tournament functionality using the browser version was pretty stable here.

erwin11740

I created them by browser, but the playing part is from app, I mean smartphones