It means you need to complete more games without timeouts and your timeouts ratio must be lower than 10%. I check your profile. Your online current timeout ratio is 21%. That ratio can be lower than 10% by completing more games without losing on time.
Time out ratio
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Aug 16, 2013
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#3
You cant because you have lost 21% of your games on time. The max is 10%
I can't join a tournement because my time out ratio must be lower than 10%.
What does this mean?