A corporation utilizing clients as lab rats in an undeclared experiment to develop AU (artificial unintelligence), a software mimicking, replicating, ultimately predicting human behavioral mistakes and blunders, such as attempting to play online chess on the corporation's manifestly inferior user interface.

Meanwhile, chess.com are busy buying media:

"innovative"?

https://www.chess.com/news/view/chess-com-named-in-fast-companys-worlds-most-innovative-companies-list

See above chess.com news for more innovative BS.

Last year it was "influential":

https://www.chess.com/news/view/chesscom-among-100-most-influential-companies-2023

More likely: "incompetent".

Hence my entry to the redesign contest:

https://www.chess.com/news/view/chesscom-redesign-contest

Found 2017 bug report about chess.com confusing bishop and b-pawn moves:

https://www.chess.com/votechess/game/108676

Same bug four years later:

https://www.chess.com/votechess/game/206601

CHESS.COM TAKES 4 MONTHS TO REMOVE A FROZEN GAME

www.chess.com/votechess/game/178492 was stuck in public vote chess for 120 days:

Showing 1 minute until the next move for months on end, chess.com neglected to inform us not to join a broken game.

Bug reports and forum feedback were ignored.

Staff spent way more time and effort on trolling and muting complaints than it would have taken to fix the issue.

They finally got round to the problem when it could not be swept under the carpet:

x-0950310921