Dear Czeskom Support Team,
I am writing to express my concern regarding an unexpected charge of 500 PLN that was made to my account, despite the fact that I had previously canceled my subscription.
I canceled my subscription before the renewal date and was under the impression that no further charges would be made. However, I recently discovered that my account was still charged for a new billing period — exactly one month and one day after my cancellation.
I did not authorize this payment, nor was I aware that my subscription had not been properly canceled. Therefore, I kindly request a full refund of 500 PLN and immediate cancellation of the current premium period.
Please confirm that the subscription has been canceled and that the refund is being processed.
Thank you for your understanding and assistance.
You'll need to contact Support directly.
https://support.chess.com/en/articles/9856544-how-can-i-get-a-refund-for-my-chess-com-membership
Dear Czeskom Support Team,
I am writing to express my concern regarding an unexpected charge of 500 PLN that was made to my account, despite the fact that I had previously canceled my subscription.
I canceled my subscription before the renewal date and was under the impression that no further charges would be made. However, I recently discovered that my account was still charged for a new billing period — exactly one month and one day after my cancellation.
I did not authorize this payment, nor was I aware that my subscription had not been properly canceled. Therefore, I kindly request a full refund of 500 PLN and immediate cancellation of the current premium period.
Please confirm that the subscription has been canceled and that the refund is being processed.
Thank you for your understanding and assistance.