In a blog post on May 2 (more than five months ago) I've asked 60 questions to Chess.com's Support (and added 19 more within three months). Here are those without an answer (64 out of 79):

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As a member in two clubs I can choose for which club I want to play in a vote chess game: Why am I not allowed to do the same in a daily chess match?
As an admin in two clubs I can easily arrange a daily chess match between these two clubs: Why am I not allowed to do the same for a vote chess game?
If you have the link to a daily match challenge you can easily check parameters: Why are we not allowed to do the same for vote chess game challenges?
As a club admin you can cancel an open daily match during registrations: Why are club admins not allowed to cancel an accepted challenge to a Multi-Club Arena?
If you click on the link to an accepted daily match challenge, you get a „Ressource not found″ message. Wouldn't it be simply better to get redirected to the now open match?
Chess.com's notifications about newly opened daily matches don't show any longer the match name: What's the intended advantage of suppressing this information?
If comments are locked in a forum, you get the wrong message „You must activate your account to comment.″ This is known for a very long time: How long will it still take to fix this?
Since at least two years Chess.com's support tells clubs admins, that they should stick to club tools to reduce the risk of being muted. Two years ago Chess.com introduced a „Report Spam″ button and made all messages, which are created with these tools as easily reportable as spam as all other messages are: What was the reason for this confusing looking decision?
Every now and then club admins are threatened to get their account closed for abusive behavior. A standard text mentions that they have shown „harassment″, were reported by „recent opponents″ and have trash talked in „game chat″. Since 2022 there are several cases where Chess.com's Support had to acknowledge, that there wasn’t „harassment″, that there weren't reports from „recent opponents″ and that „game chat″ wasn’t used: How long will it take to improve the level of double-checking facts before threatening account closures?
Each single time a club admin gets muted all their content disappears. If a league admins get muted this effect can stop immediately all league activities: Is there some chance, that Chess.com will manage to avoid hiding content at least from super admins in their own clubs and generally in official leagues?
Multi-Club Arenas exist since nearly three years now: Their results aren't correctly shown after their end, because e.g. scorer settings aren't taken into account in offline shown results. Chess.com knows about this for several months: How long will it take to show complete and regularly correct results for Multi-Club Arenas?
Code for Multi-Club Arenas is still incomplete: It's not possible to create Arenas with rating limits, there is no way for organizers to pass general information to players, all Arenas must be created from the scratch. All this is known for long time: How long will it still take to improve Multi-Club Arenas' code?
There still aren't the same notifications for Multi-Club Arenas as there are for all other live events: What's intended with this refusal?
Lists of pending challenges to Multi-Club Arenas are completely fictive: They are showing pending challenges to the Arena in question and to other Arenas as well. Nothing can be done with these shown lists: What's the intended advantage of this presentation?
If you want to get the link to an upcoming Multi-Club Arena you will click on this Arena in the list of upcoming events. If you've pending challenges to another Arena you'll get redirected to them. Only after stepping back you can copy the link to the Arena: What's the intended advantage of this procedure?
If you want to add challenges to an upcoming Multi-Club Arena every single time you go to the Arena you'll get a message about „shareable events″. There is no way to stop future appearance of this very repetitive message. What's the intended advantage of this annoyance?
Challenges to Multi-Club Arenas can't be cancelled by the organizer: Why?
If you send challenges to a second Multi-Club Arena and a club admin accepts or declines a challenge to the first one you get redirected to this first Arena and loose the list of clubs, which you wanted to challenge next: What's the intended advantage of this procedure?
If you've sent challenges to a Multi-Club Arena and are playing in another one you get redirected to the first one at the moment a challenge is accepted or declined there. As a consequence you loose contact with the Arena you're playing in: What's intended with this?
If you send a challenge to a vote chess game, the time stamp of the challenge is shown as start time to the challenged club. This simply looks to be nonsense: What's intended with this presentation?
Why am I not allowed to follow a closed forum, like e.g. this one: https://www.chess.com/clubs/forum/view/clubs-progress-update ?
Jonathan Cannon announced on July 6, 2023 Chess.com's designers are „revisiting forums based on your feedback“. Nothing has changed since then: How long will it approximately take to complete this task? (Source: #94 in this forum: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon)
Jonathan Cannon announced on July 6, 2023: „The customizable home pages and clubs events from home pages were temporarily removed to reduce the load on our servers so that we could the site afloat while growth was so out of control. As soon as we can handle the load, they will return.″ Nothing has changed since then: How long will it approximately take to see customizable home pages back? (Source: #95 in this forum: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon)
Jonathan Cannon confirmed on August 23, 2023 to bring back the percentage of completion as the proven ranking for current daily matches. Nothing has changed since then: How long will it approximately take to complete this task? (Source: #535 in this forum: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon)
Jonathan Cannon has announced on August 31, 2023 to bring back „granularity″ to club settings. Nothing has changed since then: How long will it approximately take to complete this task? (Source: #645 in this forum: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon)
Jonathan Cannon has announced on September 8, 2023 to introduce for Multi-Club Arenas „the option for reoccurring events for at least some event types, so you can entirely skip having to create weekly Arenas for example″. Nothing has changed since then: How long will it approximately take to complete this task? (Source: #870 in this forum: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon)
In September 2023 Chess.com introduced „clubs redesign″. Is there any general information available, what was and is intended to be achieved with this project?
If you click on the link to a pending daily match challenge without being an admin of one of both clubs, these challenges are wrongly presented as fictive open challenges since September 2023: What’s the reason for this confusing looking decision?
In September 2023 clubs redesign stripped country and location information from clubs' start pages: What was and is wrong with this information?
Stripping country information from clubs' start pages probably broke the possibility to use the „Find clubs″ menu to get a list with clubs from the same country: What's intended to achieve with this still broken feature?
Clubs redesign introduced in September 2023 several wrongly calculated statistics about prior club events: What's the reason for adding this false information?
If you open the menu for upcoming events you see them correctly ranked only on the first page. On the second page you need to filter them to get them correctly ranked: What's intended with this confusing looking decision?
Clubs redesign stripped in September 2023 links to club names in daily match challenges: What's better without these links?
Parameters for daily match challenges are incomplete since September 2023: Doesn't it sound logic, that if there are parameters, they always should be shown completely?
Parameters for Multi-Club Arena challenges are incomplete: Doesn't it sound logic, that if there are parameters, they always should be shown completely?
Parameters in Multi-Club Arenas are incompletely shown to players: Doesn't it sound logic, that if there are parameters, they always should be shown completely?
Since September 2023 notes in clubs are hidden and there is no option to make them as visible as usual. Experience shows that for many clubs these notes are the most efficient club tool: What's the intended advantage of hiding them?
Since September 2023 results in current events became nearly unreadable: What's the intended advantage?
Since September 2023 challenges to daily matches and vote chess games are more difficult to manage and need more clicks than before: What's the intended advantage?
Since September 2023 checking challenges to daily matches and vote chess games is more difficult and need more clicks than before: What's the intended with this?
For several months already it isn't possible to get access to all incoming challenges for Multi-Club Arenas: What's intended with this?
Since September 2023 Chess.com cancels daily matches with unfulfilled parameters at the scheduled start time. These matches are wrongly shown as „drawn″ and „completed″. What’s the intended advantage with this?
Chess.com's recommendation for pictures in announcements is 1,600 x 900 pixels. In December 2023 Chess.com has broken presentation of tons of pictures with more than 1,080 pixels … in forums, announcements and blogs: At many different places these pictures are still shown in a very ugly, while incomplete way: How long will it still take to fix this
App users don’t receive notifications for new forums in clubs. App users can’t follow announcements, forums or match comments: How long will it approximately take to implement all elements of club communication to the App?
For several months already messages can’t be managed correctly in mobile browsers as code tries to load all previous messages which ends in seeing them „flickering″: What makes fixing this so difficult?
Within the last two years Chess.com has every now and then suppressed options to „copy and paste″ elements, to use soft returns, empty lines or double spaces to make text easier readable: What's the intended advantage of restricting managing forums, announcements and blog posts?
One of the biggest problems in vote chess games are missing notifications before voting period will end for each move. Is there some change to add such notifications, e.g. after two thirds of time per move to Chess.com's code?
For an unknown reason Chess.com is currently working to introduce notifications for clubs chat: Since September 2023 clubs can't hide any longer club chat. Probably the most important feature looks to be getting an option to avoid notifications for this mostly unwanted feature: Is it already sure, that such an option will arrive together with this additional notifications, which look to be more important to Chess.com than fixing clubs related issues?
With the introduction of Chess.com's new „Help″ menu we all got stripped the option to communicate with Chess.com's Support by simply sending an eMail: Why aren't we worth any longer to continue with this established way of communication?
As Jonathan Cannon has announced clubs redesign on February 1, 2023 he wrote: „We are looking to rework how clubs work and feel.″ Still curious to know, what he thought in February 2023 and what he know now, „how clubs work and feel″? Asked this question in July 2023, have sent several reminders and are still waiting for an answer.
From Chess.com's Community Policy: „Our goal is to create a fun, safe and fair place for all chess fans to enjoy the game.″ Does this fit with all the problems Chess.com is providing to clubs, their admins and leagues?
How long will it approximately take to see Chess.com's Support actively and efficiently supporting clubs, their admins and leagues?
In forums and chat newest comments are at the bottom. In club notes, blog posts and announcements they are at the top. Assuming, that there are pros and cons for both: Wouldn't it be better to give users an option to switch direction of sorting? (May 7)
Since September 2023 all upcoming events are shown as if it would be possible to join them. Live events can only be joined during the last hour before their start. What's intended with this confusing looking presentation? (May 8)
From an answer on May 15:
Update: Nothing has changed until today.
In vote chess games all comments from all teams become public after the end of the game. After FPV closures all content from these members disappear. This particularity create difficulties to asses if comments from now closed accounts had influence on the outcome of the game (or at least on critical moves): What's intended with suppressing this part of information, which may make the entire (and now incomplete) discussion within a team incomprehensible? (May 10)
Challenges to daily matches come always in as messages from @CHESScom: They are mentioning the challenging and the challenged club. Challenges to vote chess games are coming in as messages from the challenging admin: They aren't mentioning the challenged club: What's intended with this different presentation of incoming challenges? (May 10)
Update May 23: Passed as suggestion to developers.
Update October 5: Nothing has changed.
Vote chess games start at the next full hour after challenge has been accepted. Between accepting a challenge and starting the game clock shows for the white team just a few remaining minutes, as if they would need to move very quickly: What's intended with this confusing looking presentation? (May 11)
The best way to check your ongoing vote chess games is https://www.chess.com/votechess . All games are shown there from the white side. Under the positions you'll find information about clock situation and about having voted. All is fine, if you're in the white team. If your playing in the black team, this is again and again confusing. What's intended with this presentation? (May 16)
Daily matches with book openings can be created as "rated" or "unrated". If you choose a book opening for a live event, then there is no longer an option: The event is "unrated" in any case. Why are club admins not allowed to create "rated" live events with book openings? (May 17)
For an unknown reason and already for months announcements in clubs aren't an efficient tool to inform members: They are regularly seen by just a few members (to my records 2-10%). Now Chess.com looks to have stopped sending notifications about new announcements at all: Admins are showing examples with 0 to 1% views. As clubs are depending on internal communication: Is there any chance to get some detailed information, which part of other notifications is still working? (May 28)
Update: "Notifications for club announcements aren't being sent to members. | At this time we aren't able to reproduce missing announcements for those who have the correct settings." (VP Sam Copeland, Aug. 9)
Update: Checked an announcement from two days ago (118 reads out of 7,745 members): 1,5%.
Is there some chance that Chess.com will undo their new restrictions on the length of forum comments? Here is an example for today's and the previous situation: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon?page=109&newCommentCount=1#comment-103246505 (June5)
On May 2 I've passed 60 questions to Chess.com's Support: https://www.chess.com/blog/Tournamentix/60-questions-to-chess-coms-support Quickly I've received a message, that all of them will be answered and that Jonathan Cannon is in charge for most of them. Six weeks later I've confirmation, that one of the questions has been passed as suggestion to developers and also got a message, that a "designated team is working on it". That's all until now ...: Is this really the best that Chess.com's Support has to offer? (June 13)
Update Oct. 5: This list shows the current situation.
There are quite a few "official" clubs on Chess.com: What advantages does Chess.com grant these clubs? For example, do their admins enjoy faster and more direct access to Chess.com's support? Are there any benefits for the members of these clubs? If so, what are they? (June 23)
Since more than two weeks I try to bring some attention to increasing problems with challenges to Multi Club Arenas. Have posted a lot of details e.g. in comments #2311, #2314, #2316, #2318, #2328, #2430, #2431, #2440 in this forum: https://www.chess.com/clubs/forum/view/club-redesign-five-questions-to-jdcannon
There still isn't any reaction, while more and more clubs can't any longer participate in their usual Multi Club Arenas ... Please help. (August 9)
Update Oct. 5: Issue still isn't fixed.

Have stopped passing new questions to Chess.com's Support after August 9.

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