You're a little late to the party, but here's the announcement and main thread:
http://www.chess.com/forum/view/livechess/new-logic-for-auto-pairing-and-seek-graph
And here's the new Help & Support article:
https://support.chess.com/customer/portal/articles/1622811-how-are-seeks-matched-in-live-chess-
That's really cool.So who have a red bar connection like me (wireless Intenet)have to spend hours to get a game as chess.com want to provide ' more premium experience' to it's users.
Why dont they install server's in more country's or employ the cloud computing if possible.Probely it's costly and a few change of code is cheaper no matter what some basic's feel.
It's taking more than 10 min to get a 15/10 min game(=+).In FICS I get a 15 min game in less than 3 min.
The point is not exactly that but why Cant I see people rated higher?I have a doubt that everyone playing only higher rated.The graph is totally useless for me as it is showing only 10-15 players seeking blitz I've no interest.any thought?