Can't See Pieces - But Differently from Other Users

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Yohan_Saboba

All,

I noticed a disturbing problem in my chess.com live window today. For the first time, I was unable to see the pieces, instead seeing a white box with a red 'x' in the top-left corner. In other areas, such as Online Chess or game archives, pieces showed up normally; this phenomenon only occured in Live.

I am using the latest version of Internet Explorer with recently updated Java and Javascript; this problem has never happened to me before today.

A game I played today, with a picture of what I saw, is here:
http://www.chess.com/livechess/game?id=729560774

ShsdCloud

same problem here too

Yohan_Saboba

Someone, please help, I would really like a solution to this soon.

ElKitch

clear the cache? never hurts to try..

Yohan_Saboba

Done that, and refreshed, etc.

ShsdCloud

done that too

Yohan_Saboba

Anybody, admins, moderators, ANYBODY, please help!! This problem is still occurring

ShsdCloud

same here! i cannot play live chess now :((((((

Yohan_Saboba

@shsdshsd, what browser are you using? ie? firefox? chrome?

ShsdCloud

i fixed it i was using internet explorer then i used chrome and it is working fine

Yohan_Saboba

thank you

ilikecapablanca

The game looks fine to me...

Yohan_Saboba

Yes ilikecapablanca, it is only affecting a few people. Just got a message saying that a bug was just fixed, I'll check and see if that was it.

Yohan_Saboba

The problem has worsened for me now. I can not see any movable pieces, just the "board preview" windows in the online chess window.

ilikecapablanca

Ouch... I'm sorry that that's happening. Are you a regular LC player?

Yohan_Saboba

Problem solved - it seems that my internet security program was intercepting the icons for the pieces as they came in from an "unknown" website. I'm guessing the problem was worsening as image hosting was gradually exported.