Hi Scratchifier!
Those users are picked up by our fair play system for abandoning the game. It's annoying for sure, but those users are being restricted if that behavior is common.
The boards don't run on flash, actually :) Sometimes the sound glitch can be fixed by clearing your browser's cache! If you need assistance with how to do that in Firefox, let me know!
Hi Scratchifier!
Those users are picked up by our fair play system for abandoning the game. It's annoying for sure, but those users are being restricted if that behavior is common.
The boards don't run on flash, actually :) Sometimes the sound glitch can be fixed by clearing your browser's cache! If you need assistance with how to do that in Firefox, let me know!
Ah okay, it just doesn't tell you, then?
Actually, I've found that closing all chess.com tabs and then reopening them works, the problem is that it will occasionally come back again, so I will have to play with a sound disadvantage for the rest of the game so that I don't lose points from resigning and then closing.
Try clearing your cache or doing a hard refresh (Ctrl+F5) when the issue pops up.
Try clearing your cache or doing a hard refresh (Ctrl+F5) when the issue pops up.
... I don't want to lose all of my history when it pops up, I already said that closing stuff and reopening fixes it, and that means that the glitch is going to stay??
I was playing the Emir bot, and it will not let me promote my pawn at all... It shows me moving it then brings up the options to select a piece, however every time I click the queen picture, it just exits the pieces menu. It does this every time I play him.
I was playing a blitz game online, i was losing in material but i had a winning position, i would soon checkmate my opponent, take his queen or rook. I was waiting for him to make a move but all of a sudden i got the screen from game aborted, it was only visible for half a second and then i was back at the home screen, without doing anything. Aferwards I went to my game archive to see what happend but the game wasn't even in my game archive. I still dont understand what happend. Can someone pls help me
I was playing a blitz game online, i was losing in material but i had a winning position, i would soon checkmate my opponent, take his queen or rook. I was waiting for him to make a move but all of a sudden i got the screen from game aborted, it was only visible for half a second and then i was back at the home screen, without doing anything. Aferwards I went to my game archive to see what happend but the game wasn't even in my game archive. I still dont understand what happend. Can someone pls help me
There was a scheduled live server restart. When that happens, all ongoing games are aborted.
Firstly, I have a question: is it purposeful that somebody can disconnect from a game when there is less than 60 seconds on the clock and leave you hanging without getting reported to the staff for violating fair play? I was way ahead (8 points at the end of the game) and they quit with 52 seconds left on their clock, leaving me waiting... just a bit annoying but is there a way to report people like that or fix that loophole?
Anyway, now for the real glitch: sometimes, not all of the chessboard sounds load. But it's not a problem with my earphones, because just say the capture sound and the check sound play when needed, but the ordinary moving sound will not. This happens occasionally to all of the sounds. I am using Firefox and an occasionally updated version of flash (so I'm not considerably behind) in case that matters. (If the chess board even runs on flash :P)
Thanks for reading, I look forward to getting a response, and I hope this glitch report helps... because it's quite annoying when you're relying on a sound to tell you that it's your turn and then you miss like twenty seconds because you haven't realized. :P Sorry if this is in the wrong forum, or somebody reported this already; I'm very new to the forums (first post).
-Scratchifier