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Closed account... why?

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Kendrick55

I can't log in into my other account. It always says incorrect password, so when i type in my email to try to change it, I get an "account closed" message on my screen. I wasn't cheating, so i didn't know what was wrong. I even checked the list of closed accounts. I wasn't even there. I'm very confused. How can I reinstate my account?

My old account username was: awesomeness321

RonaldJosephCote

                  You can't have 2 accounts.  I was gonna say, you can't have 2 accounts emanating from the same IP address, then it dawned on me, you can't have 2 accounts emanating from 2 different IP addresses. I need a coffee.

Hawksteinman

I think his account was closed before this second one.

RonaldJosephCote

                Cheating is not the only reason for closing an account. Why are you confused??  You have THIS account.

Scottrf

Your other account isn't closed, I don't know why you get the message.

RonaldJosephCote

                 Could that heartbleed virus gotten his password??

Calo170

Heartbleed wasn't a virus, it was a security flaw in a specific version of SSL. It is possible that it could have happened...but what hacker in their right mind would want a Chess.com account? He likely just had two accounts active at the same time, which is against the rules.

EscherehcsE

Yeah, I don't know if Chess.com uses OpenSSL, but even if they do, it's unlikely to be Heartbleed if he didn't log into Chess.com during the vulnerable period after the flaw going public but before the servers fixed the problem. (The account shows last login was some time in 2010.)

RonaldJosephCote

                    last login 2010??   They may have instituted a new rule that says if you don't log in for say, 1 yr, you would have to contact staff. My bank does that after 40 days. 

ConnorMacleod_151
RonaldJosephCote wrote:

                    last login 2010??   They may have instituted a new rule that says if you don't log in for say, 1 yr, you would have to contact staff. My bank does that after 40 days. 

LOL!

Kendrick55

This account was made so I can ask questions about it and contact help and support.

Doggy_Style

https://support.chess.com/customer/portal/emails/new

RonaldJosephCote

                Well did you contact them??  If so, what did they say??

MrDamonSmith

...but what hacker in his right mind would want a chess.com account?

That's funny because it's sort of true when you think about it. Now I feel depressed for even wasting time on here. Damn.

RonaldJosephCote

                     Thank You Crystal!

ConnorMacleod_151

Laughing

Kendrick55

Thanks crystal

sophia24myage

Please telly how can I close my account it is boring.

macer75
sophia24myage wrote:

Please telly how can I close my account it is boring.

With a profile pic like that, very soon you'll be getting some very "interesting" messages from other members here.

macer75

Anyway, it seems like she found out how to close her account. So... good for her, I guess.