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Problem with vacation time (bug?)

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Joost_NL

Hey all,

 

Something very strange happened with my games today, which caused me to lose a lot of them. I would like to know whether I made a mistake somewhere, or whether there was a bug.

 

The problem: today I came back from a 5 day vacation. Naturally I had my status 'on vacation', so when I came home I still had 3 days in all my games left. So far so good.

I wanted to start playing again, so I made a move in a game against one of my opponents on my phone (using the chess.com app). The app asked me if I wanted to disable vacation mode, to which I answered 'yes'.

Next thing I know, in all my games I only have '<60 seconds'  left. I manage to make moves in three games, but all other games time out. 

 

Why did this happen? As far as I can see, I still should've had 3 days in all games. Did I make a mistake somewere? If not, can the resulted 'time-outs'  be undone?

 

All help is appreciated!