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Sorry you are experiencing this problem.
I would just like to ask a few question to help identify the problem and hopefully be able to provide a solution.
2)What Operating System? (Windows XP/Vista/7, Mac, Ubuntu)
3) What browser are you using? (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari)
Also, please note that the redesign to the site, did not effect the "Live Chess" server at all.
Also please ensure you are not donwloading or streaming any progrmas or media at the same time as you play on live chess.
please download and use Google Chrome or Mozilla Firefox, instead of IE8.
They are much better supported browsers.
I have had the same problem
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