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why does my oppenents time never run down

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daddyfad

i play 5/2 games- there are times when after every opponent move their time returns to what it was before the move- ? i play accordingly but as time runs down my opponents time rolls back to what it was prior. i end up losing because my opponent has a never ending time bank. dont get it.

baddogno

https://support.chess.com/customer/portal/articles/1444849-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken-