https://www.chess.com/clubs/forum/view/who-2189?page=1&newCommentCount=1#first_new_comment

I just read and understand

MGleason

3 min ago#6

This is off-topic for the Cheating Forum.

However, some mutes are done by staff, some are done by mods, and there's a bot that does some automated mutes. The bot catches a lot of spammers and abusive behaviour, but it also has some false positives, so if someone gets muted and they think it was incorrect, they should contact support.

In fact, anyone who has been muted, unless they were told it was a very short mute for a specific reason, should contact support.

We often use long mutes not because we want you to be muted for a long time but rather because we want you to have a conversation with support over appropriate behaviour before you get unmuted, so often we will mute someone for six months or a year but they can get unmuted within a day or two if they talk to support.

We normally only actually want someone to be muted for a long time if the behaviour that led to the mute was very extreme or if we've tried to get shorter mutes to change your behaviour and it hasn't worked.

Pam and friends

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