Also, it only works when I login for the first time of the day.
Alerts & Messages Bug - Login
is that the newest chrome version? I haven't updated yet, so I don't know but I'm not having any issues. Maybe it has to do with a previous time. idk. Sometimes I will go through a bunch of notifications but it won't update immediately, but notifications aren't a huge thing for me.
I tested your account and saw this:

Does that look like what you see?
I'm using same version of chrome as you are.
When I log in (regardless of the time/day) I have 2 messages and 35 alerts. When I reload or go to another page, then it'll change to the correct numbers (whatever they are). I am using Google Chrome 63.0.3239.84. To reproduce the bug: 1. Exit chess.com. 2. Open it back up and login. 3. Look at the top of the screen, right hand corner. The result should be you "having" 2 messages and 35 alerts (or maybe something else incorrect). What should of happened was that the messages and alerts having the correct numbers. Thank you for taking your time to review this, and have a happy New Year.