Forum

Edited 10/8/21 In recent weeks the volume of posts to the beta forum has rocketed. The purpose of the forum is to report bugs and provide feedback with regard to the Beta version. The Chess.com staff need to review each post. As responsible members of the Beta community each of us should do our best to:1. Minimize duplicate topics by: a. Checking to see if there already is a topic. (see item 2) b. Not posting multiple topics, instead post a comment2. When posting a topic provide a clear concise Topic title so readers can accomplish item 1a. Far too many times their is a topic of just "Bug". This is doing a disservice to the Chess.com staff and the Beta community. Fix unclear topic title and topic message body via the Edit Forum Topic button:3. Include screen shots and or links to the game or page in question to make reproducing/confirming the issue easier.4. Don't hijack the topic with off topic comments or snarky/half-witty comments.5. Be considerate, There are young members and members where English is not their first language. Criticizing their grammar or spelling is not adding any value to the discussion.6. Help the Chess.com staff by reducing the posting traffic by asking yourself "Do I have a comment that adds value to the discussion?" If no then don't post.

Beta Team!    Making sure that our dev team has all the correct information can dramatically lessen the amount of time required to fix bugs. To that end, please use the following template when submitting bug reports to Jira/Usersnap.    Bug Report Form: Overview:  Give a brief overview of the bug or suggestion.  Environment: List relevant browser, operation system, app version, device type, etc. Also add relevant username/profile links, game links, tournament ids etc.  Steps to Reproduce:  Give very specific step by step instructions for recreating bug even if the steps seem stupid. Include screenshots or video to insure there is no ambiguity.   For example, don't say, "Step 1. Sent 1 minute challenge" instead say, "Issue 1 minute challenge from post game modal after having finished another game." Result: Give detailed explanation of what happens as a result of the steps you listed above. Provide screenshot or video to demonstrate bug exactly.  Expected Result: Provide what should have happened instead of the bug, even if it seems obvious.    Use the template below. Simply Copy Paste it in the bug report pop up: Beta Bug Report  Overview:   Environment:  Steps to Reproduce:   Result:  Expected Result:  Chess.com always happy to recieve feedback, especially when you encounter bugs or when features don't work as well as you expect. Though, we do ask that you keep your feedback respectful both in bug reports and public forums. Abusive behavior may result in removal from Beta club.  Thank you very much! Your feedback will help greatly! 

ok, so I was looking at my profile but then for some reason I was able to see the forums I posted within clubs and I though that bottom bit only showed forums and blogs you made but not counting the ones posted between clubs!?

I still think that chess.com should update the puzzle rating system, I am on extra hard mode which should be closest to my rating, and I still lose more points getting one wrong (-8) than I do when I get one right (+7). This seems unfair, thoughts?

Can we like make an achievement for en passant as “ghosted move“

What the heck is this, I somehow got 5 great moves within the span of 10 moves. Here are the pics.

Hi there!I’d like to suggest a small UX improvement for the Puzzles section.From time to time, I want to switch between rated and unrated puzzle mode. Right now, this requires going into the settings, finding the correct tab, finding the correct section, changing the option, and then going back to puzzles.Chess.com settings are quite extensive, which is understandable, but for this specific action it feels unnecessarily time-consuming. Because of that, I often just give up instead of changing the mode.It would be much more convenient if there was a simple toggle/button directly on the puzzle screen, for example next to the sound icon.This would be especially useful for non-premium users, because when you only have a limited number of puzzles per day, it does not feel worth going through the full settings flow just to change the mode for a few puzzles.Thanks!

I prefer to use my TV to play chess with a single mouse (on a TV Box, Browser: BrowseHere), but it has some downgrades like that.More of it like not able to comment, (I’m using a tablet via computer so I can type now), and the slow speed when playing online Chess.com games even though my TV Box is close to the wifi router, etc.Talking about the problem in the title, it just told me to check my connection. Or I think that my browser is old/doesn’t have much space to program the bots/etc.If you know the solution to these problems, let me know!

if i block someone i should never see their post club messages notes because personally if i block someone its for spam and it dosent block their messages for me and ik reportings a thing but it never works

I have an idea.When you are friends with each other in the same club as them as well on their profile under clubs it says Mutual Clubs with a drop down to view clubs your both in and oh their profile page it says Mutual Clubs then a number and then says Go to the user’s club page to view a lite of Mutual Clubs.Example if me and @kingken_1 are in Chess.com beta Paladins of chess Rocket Astronomy and some other' clubs say 80 together because me and him are friends on his profile i’d see mutual clubs 83 and he’d see that on mine.

I was playing with bots and wthis happened:The bot didnt play.I waited for 10 minutes and still it didnt play.What should i do?

So I was looking at some clubs the other day, and they seem to have an excessive amount of off topic posting. Many clubs without structure have their notes and forums spammed with useless messages, which is not inherently a bad thing, but some clubs try to keep a more organized structure. A good example of this is the club BlogChamps, which has a no advertising rule (except in the dedicated forum). In BC, the admins do a good job of deleting advertising notes, but in other clubs with these rules admins often overlook this. I was thinking it would be nice if Chess.com could add a fourth admin role, namely Moderator, where they can delete other people’s notes and forum comments, and maybe even announcement comments, and could also view the club audit log and mute people. That would take some strain off the admins shoulders and allow jobless people that the SAs don’t necessarily want to give a higher role, say for some reason they don’t want them capable of accepting or creating new events, to passively monitor messages and make sure they correspond with the club rules.It would allow for more direction and organization in clubs and I think it would overall improve the experience for people, especially club users that are tired of people breaking the rules and having admins do nothing about it.*If you don’t want to comment, I’d love if you at least dropped a reaction to this post, like a thumbs up, so it gets more traction*What do you all think?

Hello Chess.com team, I’ve noticed you guys are not banning people for abuse as much anymore! Some users have so many reports, and must be banned, no below, in my beliefs. I know I probably shouldn’t be posting about this, and no one wants to read a long paragraph these days, so I’ll keep it short and brief. I don’t know why you just mute them, as they can still do many things. They deserve a much bigger punishment. Although they could be a good reason, I’ll send the details about some abusers I’ve encountered. (There’s a lot) They are probably abusing the fact they won’t get banned, as I saw one that was 2600 rapid and should be banned, as they probably don’t care about a mute as much. It' would really sting on them and make them sad. Abusers should learn the hard way. Sorry for making a long paragraph, or posting in the wrong club.

when you report someone and they get muted or banned, say who as muted or bannedI hate guessing who I got muted or bannedits for the automated message ofthank you reflection for reporting this userit would be helpful imo

Do beta features get added to the actual chess.com (without beta mode)?