Bug with account

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MBurns2020

@benboysgmteo is my brothers account. i mod told me that i need the paymet reciept for the account, but it is a deleted email. is there any way that i can recover his account to cancel the membership? ( i cant  acsesss the sccount, he lost his passowrds.)  

The mod is @bang

Martin_Stahl

The beta club isn't for general support. Those types of questions should be in the general forums or the Help and Support club.

However, mods aren't going to be able to help. Staff should be able to cancel the membership if they are provided other information from the payment, which would not require a receipt, which they would have explained.

MBurns2020
Martin_Stahl wrote:

The beta club isn't for general support. Those types of questions should be in the general forums or the Help and Support club.

However, mods aren't going to be able to help. Staff should be able to cancel the membership if they are provided other information from the payment, which would not require a receipt, which they would have explained.

but id otn have that i am not a parent, but i could get it and @martin_stahl may i send it to you after i find it

Martin_Stahl

The process has to work through Support

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