When did you upload the new app ?
bugs in new iphone app
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Jan 22, 2011
0
#3
I have all the problems that David has as well. I am running the latest iOS as of today.
Jan 22, 2011
0
#4
I installed the updated app one or two days ago, when I was prompted by itunes app store that the update was available. After finding seeing the issues I mentioned, I reinstalled it, but still those problems persist.
Also running latest rev of iOS.
Jan 22, 2011
0
#5
david_s wrote:
I noticed these issues using tactics trainer in the new app, which caused me to fail several problems...
1. sometimes it indicates the wrong side to play (the black or white dot at top of problem)
2. sometimes timer is missing
3. sometimes timer is frozen
4. sometimes piece/square move highlighting does not work
Other suggestion...
move the row of icon buttons (next prob, menu, flip, analysis brd, solution, etc) away from the first rank of the board. I often accidentally press the solution button when trying to touch a piece/square on the first rank.
David
I've got an ipod using the latest app, i've tried these over and over and can't replicate what you're experiencing. Have you tried completely un-installing and re-installing the app ?
I'm actually having a different "bug" of sorts, although I'm not sure if it's with the app or just the way it works with the videos. I just updated the app today (running most up to date OS) and it seems like all the videos from the middle of november 2010 on are all running extremely shortened versions. All the older videos are working normally. I saw there's something in help where there's a free preview being offered for non-diamond that are using the app, so I guess that's what I'm seeing, even though I'm diamond?
Jan 23, 2011
0
#7
Were you logged in when you watched them? or came in as 'guest' ?
You have to be logged in to view the full video's
I was logged in, since i was able to make my moves in games and watch older videos--its just videos made over the last month or so that weren't showing the full video. I've tried logging out, rebooting phone, and logging back in afterwards, reinstalling app, and all that good stuff. [edit:] As soon as I hit submit on this comment on my phone I tried to pull up the most recent video of Rensch vs Krush. It's only showing as a 6 minute and 2 second video. However, i went to one of IM Shanklands videos from the beginning of November and it's giving the full video.
(Also I forgot to mention that I use the "tournaments" link under "online" to go to the forums through the app...I wasn't using Safari to post and then switching back to the app.)
Jan 23, 2011
0
#10
I can't reproduce the issues with the Tactics timer or color indicator.
I *have* seen instances where move highlighting stops working in all contexts (tactics, computer, online games). To "fix" that, you have to shut down the app completely (i.e. from the multitasking bar that comes up when you hit the iphone's button twice). We'll get that fixed!
Can someone suggest a specific video that is showing only the preview version? I've looked at a few recent offerings, and I'm getting the whole vid, no problem.
Jan 23, 2011
0
#11
I am experiencing SERIOUS lag in the online chess
http://www.chess.com/groups/forumview/ipad-help?lc=1#last_comment
@DeepGreene,
I sent you a message...I'm also going to try making a video showing the issue I've been having to put on YouTube for you all to see. One of the video glitches I'm getting is really so strange that you have to see it firsthand to believe it. (It's kinda funny, though!) As soon as I get it done and uploaded, I'll post a link.
Jan 24, 2011
0
#13
@lingretal - Got it & replied (can't reproduce!!). Thanks.
@david1995 - I'm not getting anything other than a momentary interval (like, one second) to update my Online game list.. Are you wifi or 3g, or is it the same either way?
Okie dokie...after a few mishaps with encoding screwups and YouTube not being happy with the source .avi file I uploaded, I've got the video up for anyone that wants to see the odd stuff I was talking about. =)
http://www.youtube.com/watch?v=VVOAnCnM9G4
Sorry about the frame stuttering...it's not like that on the source file, but I didn't feel like spending all day trying to get it 100% perfect.
[edit: After trying to recreate this with a WiFi network, this seems to only be occuring when using the AT&T 3G network. Unfortunately, that's how I typically view the videos...when I'm out going for a walk, or away from the house for a while. If I'm home, I just use my computer.]
Jan 24, 2011
0
#15
Yup. Thanks, lingretal. For what it's worth, we've nailed it as exclusive to videos via 3G - and it's reproducible. We'll get that fixed in the next version (shortly, I hope) and look into the Tactics timer/move-indicator issues to boot.
Jan 25, 2011
0
#16
DeepGreene wrote:
I can't reproduce the issues with the Tactics timer or color indicator.
Still seeing these issues. It doesn't happen on every tactics problem, but I get it eventually after playing a few or several. I tried using my wife's iphone, and it occurs there too. It happens no matter what type of connection I have, 3G or my wifi. Here's an example: This is a problem that just started. The computer has just played black's move 1...g6, and is awaiting my move for white. The color indicator is black and the timer is missing.
Also, I notice often there is a small lag (~1s ) between when a new problem starts (board populates and computer moves) and when the color indicator and timer subsequently show up. So I wonder if this is related...
Jan 26, 2011
0
#18
Thanks all. In recent news, I *have* managed to reproduce the issues with the tactics timer disappearing - although I can't yet make it happen at will (i.e. with a set of steps that faithfully does it).
Anyway, we're trying to resolve these and a handful of other issues as we speak - in hopes of getting a hotfix to Apple in the next few days.
I am having a different issue - maybe it's just a preference issue, but I am being asked to sign in each time I open the app - I miss the previous versions where I would automatically sign in. Perhaps this is so that multiple members can use the same iDevice but I'd prefer it the other way.
Thanks for the great app as always!
Jan 26, 2011
0
#20
misterfever wrote:
I am having a different issue - maybe it's just a preference issue, but I am being asked to sign in each time I open the app - I miss the previous versions where I would automatically sign in. Perhaps this is so that multiple members can use the same iDevice but I'd prefer it the other way.
Thanks for the great app as always!
No, that's definitely a bug. Are you on Edge or (poor) 3G when that happens?
I noticed these issues using tactics trainer in the new app, which caused me to fail several problems...
1. sometimes it indicates the wrong side to play (the black or white dot at top of problem)
2. sometimes timer is missing
3. sometimes timer is frozen
4. sometimes piece/square move highlighting does not work
Other suggestion...
move the row of icon buttons (next prob, menu, flip, analysis brd, solution, etc) away from the first rank of the board. I often accidentally press the solution button when trying to touch a piece/square on the first rank.
David