Can not change to custom background

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dr_breathtaking

I wanted to change the background of chess.com so I went to themes and in background I selected custom and when I got to upload the file the website says "Oops. Looks like there was an error. Sorry! Please refresh"

I am wondering, are there any file size and dimensions limitations or is it a bug ?

Martin_Stahl

Yes, there are size limits but I don't know what they are. Make sure the image is less than 5 MB (though it might need to be smaller) and use regular image formats.

6n4

im pretty sure the limit for backgrounds is 2mb, idk about image size tho

dr_breathtaking

Thanks for the feedback! Will surely look into it.

Threepackabz

I know that only some works

dr_breathtaking

I have tried uploading all kinds of image extensions and sizes but none of them seem to work. Would appreciate assistance.

dr_breathtaking

I am pretty sure that this is a bug.

6n4

what file type are you using? thats the only thing that comes to my mind that could interfere

6n4

actually i think custom backgrounds are just bugged rn

6n4

the background should be visible in the custom area, but it isnt there. also when you check my profile, the background is just the default wallpaper

edit: i selected a preset and then changed it back to custom and it kept the preset wallpaper for other people, but i see the one i uploaded

Threepackabz

they work but some don't work for some reasons

dr_breathtaking

can anyone report a bug for this ?

Threepackabz

Nope

TheChessNerd_OP

yes i am having same issue

TheChessNerd_OP

pls report to chess.com

Threepackabz

happy.png

AegonTargaryen-7

Same thing with me. It must be a bug of theirs... The image I wanted to use is this: